Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success. Customer relationship management (CRM) is a strategy that can help them to build long-lasting
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....................... 4 WHAT IS CRM? ................................................................................................................................................................. 4 EVOLUTION OF CRM ........................................................................................................................................................ 5 BENEFITS OF CRM ..............................................
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April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood well. The main components of CRM are people‚ technology‚ and processes. This paper provides
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Information 60 years of adidas – the stories that still inspire us today adidas‚ one of the leading sports brands in the world‚ is turning 60 on August 18‚ 2009. It still seems an unlikely story: a modest shoemaker from a small rural town in Germany develops a range of sports products so original and so perfect that they are sought by athletes from all over the world. As he indulges his passion for sport and for innovation‚ he creates a brand as great as any in the world. An unlikely story‚ but
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SugarCRM is the commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible‚ cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM comes in three editions SugarCRM Open Source‚ SugarCRM
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Adidas Mr. Hamzah • • • • • • • • • • • • • • • • • • • • • • • • • • • • • University of South Alabama /3/7h’ ce/7 îrš F or more than a decade‚ adidas AG’s corporate strategy had been focused on making acquisitions that would allow it to surpass Nike as the leader of the global sporting goods industry. The company’s 1998 acquisition of French sporting goods manufacturer and mar keter Salomon SA diversified it beyond footwear and apparel and into ski equipment‚ golf clubs‚ bicycle components‚
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ADIDAS COMPANY I think this company using pull marketing. There are several reasons that I think that this company using pull marketing because for their strategy they use performance as central group value‚ leveraging opportunities across brand portfolio and extending innovation and design leadership. Why they use pull marketing? They use pull marketing because it very easy for customer or users s to access the services of the internet or the web using their web browsers. Their main goal is
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Adidas Introduction Adidas‚ a world class leading brand for sports equipment‚ accessories and apparels. The German multinational corporation design and manufactures sports equipment‚ clothes‚ shoes and many more. They are known to have the best technology and design for their running shoes and clothes which has help many athletes to perform better. It does not only manufacture sports but stuff related to fashion such as watches‚ perfume and sunglasses. Adidas was founded in 1949 by Adolf Dassler
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business itself. One of the business strategy that usually used by the businesses is that CRM; an acronym from Customer Relation Management. CRM is a business strategy that will enable a business to manage and maintain their relationship with the customers in the database. How? By having the complete data and detail information about customers with the CRM software. Based on the statement in the question‚ for me it’s not really helping for the small businesses. CRM can be applied for big business
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adidas Strengths -Strong success in Europe -High-performance products -Recent selling of subsidiary “dog” Salomon Weaknesses -American athletes endorsed by adidas are not as popular as Nike’s -Nike gaining ground on European soccer market -Public dissent over use of sweatshops Opportunities -Acquisition of Reebok -Growing strength in golf industry through TaylorMade and recent acquisition of Maxfli -Growing revenue from opening of own retail stores Threats -Foreign exchange
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