over 80‚000 employees. • It is the 12th largest steel producing company in the world(2012). • It was ranked 471st in the 2013 Fortune Global 500 ranking of the world’s biggest corporations. Organizational Culture Innovating Culture: TATA Steel fosters a culture of innovation and continuous improvement. It launched ‘Steel Junction’ in 2005‚ which was India’s first organized retail store for steel products. Special type of steel for North-East Indian states which are more
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Culture Through a Customer Service Excellence Lens Sian Thomas. B.A. (Hons) Business and Management‚ Customer Service Excellence module‚ Level 6 Keywords: Customer Service Excellence‚ Culture‚ Understanding‚ Impact | Introduction The purpose of this research is to evaluate the importance of understanding culture in order to deliver customer service excellence from both an organisational perspective and the perspective of the customer. This paper will apply customer service excellence theory
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Spring 10 08 Automne Sandra Romano Vieira Student number: 9091688 Public Relations & Communication Communication in Organisation Unit Leader: S. Holland Organisational culture change in British Airways Introduction The purpose of the report is to investigate British Airways’ perpetuation of culture. Thus‚ in order to determine if whether or not there is a need for cultural change within the company. According to the British Airways Annual Report & Account (2003/2004)‚
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To what extent can organisational culture be managed? Is organisational culture critical to the success of an organisation? Within the field of management‚ the success and failure of the modern business organisation has been largely depicted by the intricate concept of culture. Organisational culture‚ a concept borrowed from borrowed mostly from anthropology typically is defined as a complex set of values‚ beliefs‚ assumptions and symbols that define the way in which an organisation conducts and
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Importance of Structure and Culture on Organisational Effectiveness Introduction Robbins and Judge define organisational behaviour as ‘a method for understanding individual and group behaviour to facilitate organisational performance and effectiveness’ (Robbins and Judge‚ 2007). Robbins (2003) highlights the importance of managers studying organisational behaviour as this will help them to develop the people skills needed to deal with employers on a day-to-day basis‚ which is the fundamental aspect
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Organisation culture and climate have many similarities as well as differences‚ such as they are both intangible aspects of the way employees think. Organisational culture can be defined as ‘a pattern of shared assumptions invented‚ discovered or developed within an organisation as it learns to cope with problems or external adaptation and internal integration’ Organisational climate is ‘a characteristic ethos or atmosphere within an organisation at a given point in time which is reflected in the
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it offers. To achieve this goal‚ organisations employ certain ethics that control their attitudes‚ beliefs‚ experiences and values. This ethical characteristic of an organisation is known as its ’organisational culture’. In their book Strategic Management‚ Hill and Jones (2001) define organisational culture as the specific collection of values and norms that are shared by people and groups in an organisation‚ and that control the way they interact with each other and with stakeholders outside the organisation
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Organisational culture has been widely researched over the years because of the important benefits that arise from a strong culture in aiding organisations to succeed and grow. Understanding how to build‚ maintain or modify an organisation ’s culture ’ (McAleese‚ D & Hargie‚ O. 2004 p.155) is essential to achieving a competitive advantage as organisations can have a direct influence on attitudes and behaviours of the employees within an organisation. (Robbins‚ Millett‚ Cacioppe & Waters-Marsh
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Organisational culture of an organisation is defined as the organisations expectations‚ philosophy‚ experience and values that have been developed over time and contribute to the unique social and psychological environment of an organisation. This is expressed in their self-image‚ inner workings‚ and dealings in how the organisation conducts its business and treats its employees including the wider community‚ as well as their shared beliefs and collective goals for the future. (Drach-Zahavy‚ Goldblatt
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Defining a Market Driven Company November 7‚ 2007 by Josh · Leave a Comment Filed under: Financial‚ MBA This isn’t a normal blog post but rather me sharing a paper I recently wrote to describe to a superior what it means to be a ‘Market Driven’ company. It is a long read but I think the information is applicable to many people regardless of title or position in a company. Defining a Market Driven Company: Describing Characteristics of Market Driven Companies for Your Superiors Colgate has
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