Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to their customers bring an opportunity for the competitors to steal these customers. Same rule applies in banking
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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JOURNAL #4 Brand Loyalty XXXXXXXX XXXXXXXXXXX March 26‚ 2015 Brand loyalty involves a promise of tangible and intangible benefits that are designed to meet the needs of the customer‚ thereby creating lasting relationships. A successful brand is not simply a product that receives the most media attention‚ strong sales‚ and customer satisfaction. Strong‚ enduring brands are built with the vision of brand loyalty in mind. “Brand loyalty is the strongest form of brand equity and reflects
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1080/10496480903022253 Customer-Based Brand Equity for Global Brands: A Multinational Approach Eda Atilgan Serkan Akinci Safak Aksoy Erdener Kaynak ABSTRACT. Focusing on the dimensions and measurement‚ this study is based on the concept of brand equity for global brands with empirical evidence from three economically and culturally dissimilar countries—USA‚ Turkey‚ and Russia. The brand equity for global brands can be measured under four basic dimensions: perceived quality‚ brand loyalty‚ brand associations
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Red Bull is an energy drink and it is an adaptation of the Thai energy drink Krating Daeng‚ which translates as "Red Bull". Based on market share‚ it is the most popular energy drink in the world i.e. it has 70% market share.[1] Red Bull cans are branded with the tagline ‘Vitalises body and mind’ and consumers think that drinking Red Bull can alleviate tiredness. Some people consider Red bull’s branding as revolutionary and call it an ‘anti-brand’ strategy. This is because the company did not use
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The marketing strategy of Red Bull can be considered as one of the most successful one over the years. Red Bull has been famous for building a beverage brand without relying on mass-media. The central component in all marketing activities of Red Bull was “Word- of mouth”. Besides‚ Red Bull also created “adult cartoon” advertisement‚ pushed trial programme‚ invented an extensive network of events‚ sponsored leading athletes of extreme sports and branded refrigerated sales units to complete their marketing
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From brand values to customer value Martin Christopher Recently there has been a growing tide of articles‚ papers and even conferences devoted to the question of the future of marketing (see‚ for example Brady and Davis‚ 1993; Coopers & Lybrand‚ 1993; Mitchell‚ 1994). Essentially‚ the point at issue is whether “traditional” marketing is appropriate for the conditions that now prevail in the late twentieth century. The basic principle of marketing still applies‚ that is the focus of the business
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U T E Building Customer-Based Brand Equity: A Blueprint for Creating Strong Brands Kevin Lane Keller WORKING W O R K I N PAPER G • REPORT P A NO. P E 01-107 R • 2001 S E R I E S M A R K E T I N G S C I E N C E I N S T I T U T E Building Customer-Based Brand Equity: A Blueprint for Creating Strong Brands Kevin Lane Keller WORKING
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Investigate How Red Bull Energy Drink Affects The Reaction Time of 18-19 Year Old Human Males. DESIGN Introduction Substances that humans intake in food or drink contain various chemicals that affect the normal bodily functions of the consumer. Stimulants are drugs which when absorbed into the body raises physiological or nervous activity. The Red Bull Energy Drink is a stimulant‚ which contains psychoactive ingredients such as taurine‚ glucuronolactone and caffeine. Sportsmen and people requiring
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19 marks (Red Bull) Question 1 Discuss 2 red bull greatest strength and 2 risks? Pros and cons Although Red Bull is a fairly young brand‚ it is currently the worldwide market leader in energy drinks. Today‚ Red Bull sells more than 4 billion cans of energy drinks each year in more than 160 countries. Red Bull’s success over the past 20 years can be attributed to the company’s ability to highlight its strengths and minimize its weakness Strengths 1. Red Bull’s marketing strategy Red Bull’s marketing
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