Investor’s Perception on Mutual Funds”‚journal of research in commerce and management‚vol.1‚no.8‚pp.11-27. Davar‚ Y. Gill‚ S (2007)‚”An Analysis was made on the Perceptual Views of Investors in Investment Decision Making: An empirical Study of Perceptual View of Investors”‚journal on banking financial services‚vol.2‚pp.285-297. Desigan et al. (2006)‚ “Women Investor’s Perception Towards Investment: An Empirical Study”‚ Indian Journal of Marketing Gilkar‚ N.A (2002)‚ “Investors Perceptions of Mutual
Premium Mutual fund Investment
|service marketing | |EXPECTATION AND PERCEPTION OF SERVICES IN JET AIRWAYS | |BASED ON STUDY CONDUCTED THROUGH SERVQUAL | |
Premium Airline
of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
Premium Marketing Customer relationship management Customer service
delivering the service with the best quality in order to attract the most customers and have a competitive advantage over their rivals. The focus of this thesis will be only on horse racing and XYZ LTD as the company also offer to the public the possibility to bet on international football matches as well. It analyses the customer satisfaction on the different aspect of the service offered by XYZ LTD and also the expectation of the customers about the service before and their perception after experiencing
Premium Service Customer Quality of service
selling a wide-selection of hand-crafted brewed espresso of remarkable quality along the extensive line of coffee beans from all around the world. This was provided at a price well above industry standards‚ with a cup of coffee costing twice as much as that offered at any similar venue. Though initial skeptics where dubious regarding the product’s breakthrough success‚ customers found the price a small drawback next to great service and friendly ambiance and gladly cashed out upwards of a dollar for
Premium Coffee Starbucks
PERCEPTION OF CONSUMERS TOWARDS TAPAL TEA By M.Yasir Hassan MANAGEMENT SCIENCE PROJECT Iqra University Islamabad Campus Fall 2011 ACKNOWLEDGEMENT All praises for almighty Allah to let us accomplish this final project. We would like to express a genuine gratefulness to our instructor Mr. Hammad Bashir for his knowledge‚ instructions and support in making this project. Also‚ we would likely be grateful to our classmates
Premium Tea
am going to be looking at the different customer types that visit Thorpe Park and what customer needs they have and how Thorpe Park suits their needs. First looking at the customer needs families have and how Thorpe Park meets these needs. Families with young children will need baby changing rooms for their children. Thorpe Park has baby changing rooms at nearly every toilet block and if you can’t find them they are easily locatable by looking at the parks map. Also‚ families will need buggies
Premium Disability Customer Wheelchair
Starbucks: Delivering Customer Service Starbucks: Delivering Customer Service The elusive goal of customer satisfaction has long provided companies with endless headaches and difficult decisions. In the end‚ associating specific customer satisfaction metrics to company profit and loss would provide the undeniable proof needed to make changes‚ and then invest the required capital to address any concerns. Starbucks‚ not unlike the rest of the business world‚ has found itself in the same situation
Premium Marketing Coffee Sales
Managing quality and Services Delivery Submitted By:-Poojaben Rupesh Gandhi Submitted TO:Dolapo Ajakaye Course:Diploma In Business Management Level:6(ATHE) ATHE REG No :=6338 Table of Contents INTRODUCTION: 4 TASK 1 4 1.1 Identifying stakeholder’s group 4 1.2 Impact of poor service Quality on the organization and stakeholders: 5 1.3 Analyzing ways of meeting stakeholders: 6 TASK 2 7 2.1 Analyzing quality and quality standards with relation to services delivery: 7 2.2 Approaches to quality management
Premium Quality management Quality assurance Management
by Rediffusion) shows the enigmatic woman who stands for both hospitality and efficiency. The identity was developed after extensive research on the consumer’s attitudes towards the Taj. Over 60 in-depth interviews were conducted by client and agency. The parameters? Not quantity‚ but quality. The things done right. The quality of check-in‚ the smile‚ the greeting or the welcome drink. The insights gathered were analysed and a clear slot‚ which the Taj could occupy when global competition arrived
Premium Taj Mahal Hotel Taj Mahal Palace & Tower