Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Company Overview Presently known as the pioneering and trusted local mobile phone brand in the Philippines First established on year 2007 by Mr. David Lim B built out of a big goal –to be a proudly Pinoy brand that is in the service of providing Filipinos with excellent quality phones at prices within their reach Perfectly embodied in the phone brand’s logo which is depicted by the Philippine flag enclosed in a solid heart. This image clearly shows how MyPhone‚ as a company‚ is committed to
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tries to assess influences on the consumer from groups such as family‚ friends‚ reference groups‚ and society in general. In this essay‚ we will assess the effects and outcomes of the promotion and advertizing strategies of Kentucky Fried Chicken (KFC) and Nando’s. We will analyze their promotion and advertizing campaigns; their failures and successes; and lastly‚ what the public have to say about the two organizations. KENTUCKY FRIED CHICKEN Harland David Sanders was born September 9‚ 1890 in Indiana
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Introduction GlaxoSmithKline (GSK) is a pharmaceutical company which also deals with ‚ vaccines‚ biologics and consumer healthcare products. By the measure of revenues its stated to be the worlds third largest pharmaceutical company. GSK headquarters are located in London‚ United Kingdom where it has a primary listing on London stock Exchange and secondary listing on NewYork Stock Exchange. GSK has a challenging and inspiring mission to improve the quality of human life by enabling people to do
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Kentucky Fried Chicken (KFC) Introduction This PowerPoint is about KFC or Kentucky Fried Chicken and it’s marketing mix and how this mix helps the development of an organizations marketing tactics and strategies to better serve it’s customers in various ways. The Product marketing mix is very important to the growth and sustainability of a company. The management must achieve the expectations of the target customers and the company objectives. The following parts make up the marketing mix. Product
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“Research on preference pattern of consumers of KFC and McDonalds” RESEARCH ON PREFRENCE PATTREN OF McDonald’s AND KFC IN AHMEDABAD MARKET EXECUTIVE SUMMARY: The international market is flooded with various sectors and industries that involve products of daily as well as occasional use for the consumers. The use of the products can vary from industrial purpose to private consumption. One such thriving industry in the modern world is the food and beverage industry. Food and beverage industry
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McDonald’s and KFC: Recipes for Success in China 1. Assess KFC’s strategy in China? What should KFC do next? KFC’s strategy in China firstly aimed to be the first leader in foreign quick –service restaurant. KFC differentiated itself from other local Chinese fast food restaurants by not only providing normal standard KFC foods but also offering customers with high quality service with different concept and ambiance. Moreover‚ KFC adapted itself in the foods variety to match with customer needs. Its
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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Illinois at Urbana-Champaign Copyright © 2001 by Jeffrey A. Krug. Used with permission. Kentucky Fried Chicken Corporation (KFC) was the world’s largest chicken restaurant chain and third largest fast-food chain in 2000. KFC had a 55 percent share of the U.S. chicken restaurant market in terms of sales and operated more than 10‚800 restaurants in 85 countries. KFC was one of the first fast-food chains to go international in the late 1950s and was one of the world’s most recognizable brands.
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