What are the three major elements that complicate listening? Give customer-service related examples of each. The three elements that complicate listening comprise the internal, environmental and interactional elements. To start with, internal elements involve the use of words at a level that the hearer can hear, and the most importantly, can understand. Talking loudly and nonsensely or meaninglessly can totally deviate your customers from doing business with your company. The customer services on the phone can result in such scenario if the voice of the customer rep is too low or too loud, or the line is not clear or s/he uses very technical words that the receiver cannot understand. Secondly, the environmental
What are the three major elements that complicate listening? Give customer-service related examples of each. The three elements that complicate listening comprise the internal, environmental and interactional elements. To start with, internal elements involve the use of words at a level that the hearer can hear, and the most importantly, can understand. Talking loudly and nonsensely or meaninglessly can totally deviate your customers from doing business with your company. The customer services on the phone can result in such scenario if the voice of the customer rep is too low or too loud, or the line is not clear or s/he uses very technical words that the receiver cannot understand. Secondly, the environmental