MCDONALDS ASSIGNMENTS • Introduction : McDonalds was started in Illinois‚ USA by Mr A Krog‚ who had a vision for a value added‚ family orientated‚ clean fast-food outlet providing efficient and friendly service. Anywhere in the world one goes‚ one can expect the same high quality food with menus that are easily recognisable and trusted‚ whether you are in Thailand‚ London‚ Australia or Namibia. MCDONALDS OLD FORD ROAD‚ DURBAN is a sit-in and drive-thru fast food outlet which is situated in a
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201KM GROUP PROJECT CASE STUDY 4 McDonalds and Hong Kong McDonalds celebrated its 50th anniversary in April 15‚ 2005 and remained true to the statement "As far as I can tell‚ the only place you can’t get a Big Mac is in outer space." (1990) The company operates as a global business through franchising. In 2004‚ the company reported to have established 30‚000 local restaurants located in 115 countries across five continents. It is the biggest fast food retailer conquering markets
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Children love visiting McDonald’s because it’s a fun place to eat. Business customer visits McDonald’s for something quick‚ tasty and able to eat in the car and have time to go back to work. The teens like the prices because it’s affordable. Marketing Mix Product: Many choices for all types of customers‚ menu is always developing to what customers want Price: The product is worth the price in the perception of the customers. Promotions: Advertising on T.V‚ radio‚ movie theaters‚ online‚ airports
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each orientation. Marketing orientation Marketing orientation develops and performs its production and marketing activities with the needs of the buyer driving it a‚this is with the satisfaction of the buyer‚market orientation is more about wants and fill them‚rather than creating products and selling them. Customers are not price driven here‚its more about what fits their needs. Product orientation When we buy a product we are often interested in the product and the quality‚I always want the highest
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– An increase in the Business capacity to produce more stock or provide better or greater service. Profit – Residual value gained from business operations after cutting out expenses such as stock cost etc. Customer Satisfaction – Providing service to customers to their satisfaction level such as hygienically clean place or high quality food. S M A R T Before a business can set objectives it is important that they follow the SMART criteria. • Specific – Detailed and Exact • Measurable
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FORESEE RESULTS / FGI RESEARCH REPORT CUSTOMER SATISFACTION‚ LOYALTY‚ AND BUYING BEHAVIOR IN THE EVOLVING MULTI-CHANNEL RETAIL WORLD JANUARY 2005 Commentary by Larry Freed President and CEO‚ ForeSee Results FORGING A NEW CUSTOMER-CENTRIC PERSPECTIVE ON MULTI-CHANNEL SHOPPERS Today’s consumers demand choice and convenience. They “mix and match” channels according to their needs for product research‚ purchase and delivery. As cross-channel shopping behavior grows mainstream‚ the best way
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strive toward a sustainable future – for our company and the communities in which we operate‚” (McDonalds‚ 2012). McDonald’s suppliers must meet high quality standards to operate within the supply chain. These expectations will influence and impact procurement strategies‚ policies‚ and procedures – domestically and internationally. Expectations Expectations both domestic and globally are a focus for McDonalds‚ if the products are not there for the consumer they can lose faith in the company. The Procurement
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strategy. In particular‚ how does McDonalds approach the issue of standardization? As we read in the article‚ the key elements in McDonald’s marketing strategies would be the following: They sell inexpensive food. Compared to other restaurants‚ McDonald’s food has a good taste and is easily available for everyone economically. Another element would be their quick service. Since they are a fast food restaurant‚ one of their main standards is to attend and serve the customer as fast as possible‚ leading
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ASSEMBLE MADE FOR YOU Inspecting assembled products for appearance and taste : * For hot products‚ make sure they have been in the Heated Landing Zone(HLZ) for 1 minutes. * Unwrap or open the product’s wrap‚ check to see if the product has the following characteristics : -products look appetizing. - it is neatly and correctly dressed‚ with tender loving care. - it is not crushed or abused. -it does not have condiments on wrap‚ box or bowl. Inspecting assembled products for temperature
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aspx?id=a9b6dcf2-a700-4357-aae7-02942c717568]. The survey asked a total of 10 questions including one question asking them to rate McDonald’s on various parameters like taste‚ variety‚ speed of service‚ etc. Response was received from 132 customers of McDonald’s. Profile of respondents To know the age group of respondents we asked them which age group they belonged. There were three segments in which the response can be divided: 1. Below 23 2. 23 – 28 3. Above 28
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