your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory …....................................... 3. How do you find the process of document request? 1. Very convenient 2. Convenient
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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INFERENTIAL STATISTICS WITH SPSS Submitted To: MUHAMMAD ILLYAS Submitted By: Saba Zaidi Roll # 13110 Program: M.Phil (Commerce and Finance) [pic]SUPERIOR UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of
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large economies. The liberalization of the consumer goods industry initiated in the mid-80 and accelerated through the 90’s has begun to impact the structure and conduct of the retail industry. The concept retail which includes the shopkeeper to customer interaction‚ has taken many forms and dimensions‚ from the traditional retail outlet and street local market shops to upscale multi brand outlets‚ especially stores or departmental stores. The objective being to assess the various parameters that
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Financial Management Educators Volume 8 | Issue 1 Article 1 1-1-2000 A Survey of Capital Budgeting Methods Used by the Restaurant Industry Robert A. Ashley Stanley M. Atkinson Stephen M. LeBruto Follow this and additional works at: http://scholarworks.umass.edu/jhfm Recommended Citation Ashley‚ Robert A.; Atkinson‚ Stanley M.; and LeBruto‚ Stephen M. (2000) "A Survey of Capital Budgeting Methods Used by the Restaurant Industry‚" Journal of Hospitality Financial Management: Vol. 8: Iss. 1‚ Article
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Distribution Mapping & Dealer Satisfaction survey for Nokia Mobile Phones | A PROJECT REPORT Under the guidance Of Mr. Neeraj Arora ______________________________ MOHAMMAD AREEB Roll no: 521159708 ______________________________ in partial fulfilment o f the requirement for the award of the degree Of MBA IN [Marketing] JUNE 2013 ACKNOWLEDGEMENTS First‚ I thank my Supervisor Mr. Neeraj Arora for his continuous support to making this project Mr. Neeraj Arora was always there to listen and
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subscription information: http://www.tandfonline.com/loi/vjrl20 The Relationship of Engagement and Job Satisfaction in Working Samples Gene M. Alarcon & Joseph B. Lyons a a a Air Force Research Laboratory Version of record first published: 18 Jul 2011. To cite this article: Gene M. Alarcon & Joseph B. Lyons (2011): The Relationship of Engagement and Job Satisfaction in Working Samples‚ The Journal of Psychology: Interdisciplinary and Applied‚ 145:5‚ 463-480 To link to this article: http://dx
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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Keiningham‚ Lerzan Aksoy‚ & Michael Hsu A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics Customer loyalty is an important strategic objective for all managers. Research has investigated the relationship between customer satisfaction and loyalty in various contexts. However‚ these predominantly cross-sectional studies have focused on customer retention as the primary measure of loyalty. There has been little investigation
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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