* Bharti Airtel aimed to be a low cost provider in the highly capital intensive telecom industry. They needed to keep pace with the rapid growth of their customer base‚ which was growing at almost 100 percent per year. Their strategy was to acquire new customers and achieve low cost per minute‚ but it required huge capital investments. * They outsourced everything and concentrated only on marketing‚ sales and distribution. They redefined the core activities in telecom industry and concentrated
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TB00417 The Southwest Spirit Customer service far beyond the norm in the airline industry was not unexpected at Southwest and hadits own name—Positively Outrageous Service. Some examples of this service included: a gate agentvolunteering to watch a dog (a Chihuahua) for two weeks when an Acapulco-bound passenger showedup at the last minute without the required dog crate; an Austin passenger who missed a connection toHouston‚ where he was to have a kidney transplant operation‚ was flown there by a
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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From: CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow
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Slide 1 Welcome to your second customer service lecture. This week we’ll discuss listening‚ an often simplified concept. Many people think listening is easy—as long as you hear something you’re listening to it‚ but in truth‚ listening effectively is a demanding task. To listen effectively‚ you must apply skill and determination. Luckily‚ as with any skill‚ effective listening can be learned. We’ll begin this lecture by going over the difference between hearing and truly listening. Slide
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Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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Sign In | Sign Up Home Q&A Economics Sales And Customer Service Connect with Facebook See what questions your friends are asking today. Legacy account member? Sign in. Frequently Asked Alfred Marshall Average Total Cost Budget Deficit Business Economics Canadian Economy Consumer Price Index Consumer Spending Consumer Surplus Consumption Function Cost Benefit Analysis » More Demand Curve in Economics
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objective is to if we start then it would be profitable in term of responsive behavior of consumers and impact in sustainable development of this industry in Bangladesh. For doing this research we have developed a verbal and graphical model. For developing these models we have relayed on the opinions of industry experts‚ opinions of probable customers as secondary data on 3D movie theater is not available. Our research will be an exploratory research. We need information on the percentage of people who
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Acknowledgement There are many people who have been of enormously help in the preparation of the Project on Airtel- Base Transeiver Station(BTS)‚ I am specially thankful to Mrs Sandhya Gopalakrishnan‚ faculty at Amrita School of Business who have given us this opportunity to undertake this project. I am thankful to all my friends giving their remarkable contribution and special thanks to my mentor in charge‚ Rajesh Babu‚ Sujith Nambiar and Anil who not only explained the topics very well but all
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STRATEGY of BHARTI AIRTEL - September 10th‚ 2010 Bharti Airtel Limited Business Description Provides mobile‚ broadband & telephone (fixed line) and enterprise services (carriers & services to corporate) Established July 07‚ 1995‚ as a Public Limited Company Highlights for Second Quarter and Half Year Ended September 30‚ 2006 Market leader with a market share of all India mobile subscribers at 21.4% Highest ever-net addition of 41.1 lakh customers in a single quarter
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