Memo To: Kun Hee Lee‚ Chairman and CEO of Samsung Electronics From: Josh Graham‚ Senior Consultant‚ Whirlwind Consulting Co. Date: 28-Apr-08 Re: Emerging Chinese DRAM industry Executive Summary Whirlwind Consulting Company has reviewed the current position of Samsung in the semiconductor and memory chip industry‚ and has completed an extensive internal and external analysis to determine Samsung’s options in response to the threat of significant future expansion within the Chinese semiconductor industry
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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BSTR/228 IBS Center for Management Research Samsung Electronics: Success by Design This case was written by Sachin Govind‚ under the direction of S.S.George‚ IBS Center for Management Research. It was compiled from published sources‚ and is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective handling of a management situation. 2006‚ IBS Center for Management Research. All rights reserved. To order copies‚ call +91-08417-236667/68 or
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SAMSUNG LEARNING POINTS This is a great case dealing with the “big picture/helicopter vision”. It is an ideal case to get us started. Below are the main learning points. There may also be other things you learnt from the class‚ that are not listed here. Think about how you can take some of these learning points back to your own companies and context‚ and apply them. The case teaches us: - about moving from a production/selling orientation to a market orientation. This is really really
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How would you assess the challenge of repositioning the Samsung brand? Samsung‚ in wanting to reposition itself as a high value added preferred products provider from a value‚ or cheap OEM products provider‚ faced many challenges. A big challenge for Samsung was that the Samsung brand was at different stages of development in different country markets – so while in some markets the Samsung brand had high brand recognition and loyalty‚ in some the brand had low awareness. This caused management
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A PROJECT REPORT ON Brand Preference Of Mobile Phones Among Ghaziabad’s College Students Submitted To: Supervisor Submitted By: Your Name Roll No.- XXXXXXX COLLEGE NAME Ghaziabad‚ U.P. CERTIFICATE This is to certify that YOUR NAME‚ student of COLLEGE NAME has completed her project on the topic of “ Brand Preference of Mobile Phones Among Ghaziabad’s College Students” under the supervision and guidance of SUPERVISOR Faculty member of COLLEGE NAME. To best of my knowledge the report is original
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efforts can be beaten by basic synthesizer music? The industry is facing a number of challenges that it has to address‚ such as strong competition‚ piracy‚ changing delivery formats‚ increasing cost pressures‚ demanding pri-madonnas and changing customer needs. Gone are the days when music moguls were reliant on sales from albums alone‚ now the industry trawls for revenue from a variety of sources‚ such as ringtones‚ merchandising‚ concerts‚ and music DVDs‚ leveraging extensive back catalogues‚ and
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To: Mr. Kun Hee Lee‚ Chairman‚ Samsung Group From: Senior Consultant‚ S&S Consulting Re: The Samsung Group opportunities of future expansion Date: August 14‚ 2008 Executive Summary: After extensive research‚ S&S consultants have evaluated some of the opportunities that could better position The Samsung Group among their rival competitors in the Memory Industry as well as technological advancement. S&S consulting will help answer some of the questions that Samsung Group may have. We will analyze
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Title: Compare‚ Contrast and Evaluate Apple and Samsung Companies. Word Count: 918 The purpose of this essay is to compare‚ contrast and evaluate the two major competitor companies: Apple and Samsung. This essay begins by discussing the market value of the both companies. It will then turn to discussing the product portfolios of Apple and Samsung‚ and then examines the service and it concludes by evaluation. Firstly‚ Apple is very similar to Samsung with respect to the size of the companies. Steve
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SAMSUNG CHINA TV MARKET Samsung China: The Introduction of Color TV Background Samsung as a company was founded in 1938 in Korea. 46‚500 employees are working at six Samsung Electronics facilities in Korea. Although they are at different locations‚ all share the same goal and that goal is satisfying global customers by producing a quality product. Here in the U.S. Samsung is a very recognized brand‚ sitting along side Sony‚ Panasonic‚ Phillips‚ Toshiba‚ Matsushita and other
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