Executive summary Dell Inc.‚ one of the most successful information technology companies in the world‚ experienced record high share price above industry average in 2002 due to its renowned direct sale model and customized computers. However‚ at the beginning of 2006‚ Dell lost leading position to Hewlett-Packard‚ triggered several subsequent reactions to more adapt to fiercer marketplace as well‚ to win market share back. One of the key changes Dell implemented was introducing retailers into the
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Dell Distribution Network I. Direct sales model Dell current distribution network is direct sales model‚ this online sale refer to the fact that Dell does not use the retails channel‚ but sells its personal computers (PCs) directly to customers through its website www.dell.com. Dell does not make sales through any integrators or resellers‚ nor does it utilize any channel service profit margins. Sales are made by the collaborative efforts of the Dell’s task force and by means of advertisement. Customers
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Dell has experienced tremendous growth over the past twenty years. Throughout this period‚ Dell has continued to raise its standards of excellence. The values‚ mission and vision of the company facilitate the achievement of these illustrious goals. Dell had 46‚000 employees as of Jan. 30. About 22‚200 of those‚ or 48.3 percent‚ were in the United States‚ while 23‚800 people‚ or 51.7 percent‚ worked in other countries‚ according to a filing with the Securities and Exchange Commission.[citation needed]
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Mission and Strategies Mission: Dell is a company leader in delivering the latest technology in computer systems to customers‚ and a broad range of products that enhance the service. The main concept is to sell directly to customers without intermediaries to better understand their needs and provide personalize assistance to take customers to the next level of service. (1) Strategy: Dell combines direct customer model which is our initial goal‚ with relevant technologies and solutions
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Prices as Low as Dell By: Student Name Date: January 17‚ 2012 1a. Which pricing objectives is Dell Inc. pursuing? Dell’s pricing strategy is to ensure profit maximization. In the case‚ we see that Dell is seeking to sell as many products as they can in order to achieve high revenues. Their main objective is to maximize long term profitability through the increase in market share and lowering costs as much as possible. Dell was aware of IBM’s dominance of the market‚ and therefore Dell came up with
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differentiates’ Dell from its competitors is that they built the computer systems after they received the order. Therefore‚ Dell’s work-in-process (WIP) and finished goods inventory remained low compared to industry leaders‚ such as‚ Compaq‚ Apple‚ and IBM. Dell maintained their inventory. They ordered parts and components based on sales forecasts. Many of their suppliers‚ who had warehouses near their Austin Texas and Ireland plants‚ often delivered parts on a daily basis. Dell issued “releases”
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Customer Relationship System Introduction Customer relationship system or we called it CRM‚ which is the one of the information system that has been used by Prudential Assurance Malaysia Berhad. Customer relationship management is a type of software application. Employees can manage customer information by using CRM. The relationship between company and their customers can be grown in long-term and stable. This system’ primary concept is to keep the business operational through finding and maintaining
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Introduction Computer/Technology Industry The computer/technology industry has many key players with two of the major competitors being Dell and HP. The computer industry has come a long way since its first inception with the invention of Electronic Numerical Integrator and Computer in 1946. This industry is comprised of many items such as computers‚ monitors‚ printers‚ scanners‚ mainframes‚ servers‚ electronic computer components‚ networking and workstations to name a few. The industry started
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Analysis of Dell Online Introduction: 1) In July 1996‚ Dell Computer had launched its online website‚ www.dell.com 2) Dell also developed Premier Pages‚ online interfaces with its key corporate accounts. Story of Dell: * In 1985‚ Dell shifted it’s company’s focus to assembling its own brand of PCS & business grew dramatically with $70 million(Rs.364 crores) in sales at the end of the 1985. * Dell’s success continued through 1992‚ until in 1993‚ it faced an operating loss
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1. What is your evaluation of Michael Dell as CEO? How well has he performed the task of strategic management discussed in Chapter 1? Strategic Management Tasks - Analyzing External Environment - Analyzing Company resources and Position - Knowing Which strategy to Apply - Identify Opportunities - Select Right Business Model M. Dell started his business when the market for the computers was still growing very fast thou it already was dominated by big players with the strong brand image such
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