Chapter 7 Customer-Driven Marketing Strategy: Creating Value for Target Customers 1) When a company identifies the parts of the market it can serve best and most profitably‚ it is practicing ________. A) concentrated marketing B) mass marketing C) market targeting D) segmenting E) differentiation Answer: C Diff: 2 Page Ref: 191 Skill: Concept Objective: 7-1 2) What are the four steps‚ in order‚ to designing a customer-driven marketing strategy? A) market segmentation‚ differentiation
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Segmentation and customer profile. Segmentation is dividing a market into a smaller groups that shared similar needs‚ wants‚ characteristics‚ and behaviours towards the goods and services. (reference). The market segmentation is a must and important to the all oraganizations. This is because each customers have different needs and wants‚ so that by segment the market‚ the organization can identify which customers that can match with their products and services. In Dell‚ the segmentation is a backbone
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Dell Case Memo To: Michael Dell Due to competitors including IBM‚ Compaq‚ and HP attempting to mimic the business model of selling directly to end users‚ Dell must exploit its core competencies to maintain its leadership position in the direct sales channel. In order to understand why cultivation of core competencies is crucial to the future success of Dell in this period of increasing competition‚ we will examine which competencies have led Dell to be successful in the past‚ what the competitive
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Dell Case Study. 1. What is Dell’s strategy? What is the basis on which Dell builds its competitive advantage? Dell’s Strategy: The Company was focused on a simple idea of understanding the need of the customer and efficiently providing the most accurate Product that could satisfy the need. And this was done by direct selling cutting the role of middleman hence bringing a change in the Supply Chain. This meant that Dell knew the desire and need of the customer before any of its competitor
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delivered during fiscal years 2000-2008? Use the financial ratios presented in the Appendix of the text (pages 240-241) as a basis for doing your calculations and drawing conclusions about Dell’s performance. Selected Financial Statement Data for Dell Inc.‚ Fiscal Years 2000 – 2008 (in million‚ except per share data) | February 1‚ 2008 | February 2‚ 2007 | February 3‚ 2006 | January 28‚ 2005 | January 30‚ 2004 | February 1‚ 2002 | January 28‚ 2000 | Results of Operations | | | |
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average. (1.3) The threat of new competitors lowers the profitability of the market Customers bargaining power: It is very hard for the customers to join forces and fight for their interests. (2.1) According to the modern way of life the need for computer in every work place and home is high which decreases even more the power of the customers. However‚ the switching costs are low (2.2) In general the customer bargaining power is low and therefore it raises the potential of market ’s profitability
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Business Applications Supply Chain Management How Dell company managed its supply chain Done by student: Rawan Nizar Al-Am Class : C3 Semester : F12 svuonline.org @E-mail : Rawan_35554 Submission Date : 01-06-2013 Work Submitted to : Dr. Bassam Badran Table of Contents Dell’s process to improve its supply chain 3 Upstream‚ Downstream and internal of supply chain 3 Participatory actions 3 How to keep a supply chain active in Dell 4 References 4 Dell’s process to improve its
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1. What are the key challenges DELL should be concerned with as it enters the large-scale server market? (3 Points) Unlike PC market‚ the support service was more critical for server market since a problem in server even for a short time could cause serious problem in the customer’s business. Competitors such as Hewlett-Packard and IBM had begun offering variety support service aggressively to enhance the quality of their service. DELL‚ through a business model that focuses on direct PC sales‚
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task is to introduce something new to your customers. Dell fits this description perfectly. Dell sits at the forefront of the computer industry and exemplifies this innovative approach in its functions of management. As noted in the other factors discussed within this paper‚ the management functions of planning‚ organizing‚ leading and controlling all exemplify the innovative approach of Dell. We all try to live by some type of golden rule. The way Dell incorporates their version of the golden
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Our Dell Global Fulfillment and Logistics (GF&L) organization aims to develop and sustain a global transportation and logistics network that uses the most efficient and effective means for us and our transportation providers to distribute our products to our customers. Our job is to get the right product‚ to the right place‚ at the right time. Furthermore‚ our Dell Logistics teams must do this at the right cost. We continue to optimize transportation costs while improving quality and striving to
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