2.4 Consistency of service 11 2.2.5 Principle of superior service 12 2.3 Customer service 14 2.3.1 Implementation of customer service 15 2.3.2 The objectives of customer service in an airlines 15 2.3.3 Purpose of customer service activities in an airlines 15 2.3.4 The need for change in service business 16 2.3.5 Establishing a customer service strategy 17 2.3.6 Hiring‚ Training & keeping the right people 17 2.3.7 Managing the material
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Home Assignment in Marketing Segmentation‚ Targeting‚ Positioning Prepared by: Eszter Oláh Course: BABS 2. Seminar Leader: József Kapitány Seminar: Every alternate Monday 8.00 9.30 Satisfying people ’s needs and making profit along the way is the purpose of marketing. However‚ people ’s needs differ and therefore satisfying them may require different approaches. Identifying needs and recognising differences between groups of customers
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people. This is the cause of the existence of market segmentation. Segmentation is a marketing management technique which can help firms to find ways of establishing a competitive advantage. Marketers design a marketing mix program‚ and also its policy‚ aims to specific needs of a segment that company has chosen to launch its product. Apparently‚ it can be easy but it is not. Companies have serious problems when they want to itself in international market‚ due to wide divergence in cross-border consumer
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2.1 Segmentation What is market segmentation? It means‚ dividing the market into distinct groups of buyers in order to set a product in it and define the marketing mixes. This means‚ that everyone has got different needs and wants‚ so it is necessary to segment the market. There are different variables‚ which can be used to segment a market. 2.1.1 Geographical segmentation Geographical segmentation includes the region‚ where the customers come from. We target on the whole of the Netherlands
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Market Segmentation Market segmentation is a strategy which divides a target market into subset according to consumer needs and desires and applicable for the good relevant and services. It depends only on the specific characteristics of the products and this subset is divided according to the criteria of age and gender. Campaign can designed a target which specific consumer segments can desire. A successful market segmentation and differentiation can give a firm a commercial advantage. Market
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Demographic segmentation divides the market into groups based on demographic variables including age‚gender‚ family size and life cycle. The following four variables are examples of demographic factors used in market segmentation: 1. Age : Consumer needs and wants change with age. The marketing mix may therefore need to be adapted depending on which age segment or segments are being targeted. Case Study : The lure of generation Y With a plethora of anti-ageing products flooding the market‚ catering
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Vodafone segmentation A Global segmentation has been developed and applied across all markets in the last 5 years. It covers consumer and business user segments‚ and in addition they have a chooser segmentation. The key challenge when doing the global segmentation was using variables which they are confident are applicable across all markets. Hence segmentation is predominantly age/lifestage‚ with some variables linked to attitudes to technology. A couple of segments that have been quoted
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Marketing Segmentation As stated by Finch (2012) market segmentation describes both a process and strategy by which the total market for a product is divided into smaller parts or segments (p. 158). There are four levels of marketing segmentation as described by Finch(2012) which are mass marketing‚ segment marketing‚ niche marketing‚ and customized marketing (p. 162). Mass marketing: Finch (2012) states that the seller does not differentiate between prospective buyers at all (p. 162). This is
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so we must make marketing segmentation. It means that we divide giant market into smaller segments which have the similarities. Then we can achieve more effectively with productions and services. To do this‚ we should look at 4 majors: geographical‚ demographic‚ psychographic and behavioral variables. Nestle is the world’s largest food company that did marketing segmentation very well. They also base on 4 majors variables to segment. First is the geographic segmentation. We must understand the geographical
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innocent segmentation 1 Segmentat the market for innocent’s smoothie products using relevant segmentation criteria. In order to describe the segmentation of the consumer market of innocent’s smoothie products i’m going to use three relevant segmentation criteria such as: behavioural‚ psychographic and profile. Talking about the behaviour of customers we can segmentate the market of innocent in this way: The smoothies are addressed to customers that want healthy food‚ and live in a healthy
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