METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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Attiyah Smith HR595 Negotiation Skills Week 6: You Decide June 14‚ 2015 Keller Graduate School Dr. Burnell Carden 1. What is the appropriate negotiation strategy that would be most advantageous for Sharon and Jim in this scenario‚ distributive or integrative bargaining? List and describe the factors that should be considered in making this determination? In this scenario‚ Sharon and Jim would need to utilize integrative bargaining to ensure that they would be able to accommodate the
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“Managing conflict: Third-party interventions for managers” delineates the essential steps followed by a manager in effectively and efficiently managing organizational conflict and the various approaches adopted for its resolution. It identifies certain key variables to consider for each step of the decision process concerning intervention and presents guidelines for making appropriate choices. It also describes a variety of pitfalls that a manager must beware of when intervening as third party in managing
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Negotiation Genius – Deepak Malhotra & Max H. Bazerman Chap 1 = Claiming Value in Negotiation Strategies for “Claiming Value” 1) Assess your BATNA a. Identify all plausible alternatives b. Estimate the value of each alternative c. Select the best alternative; this is your BATNA 2) Calculate your RP 3) Assess the other party’s BATNA 4) Calculate the other party’s reservation value 5) Evaluate the ZOPA Common Negotiator Mistakes [pg. 27] * Making
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Evaluate the extent to which development across the lifespan can be explained by one theoretical perspective. Developmental psychology‚ as a discipline‚ is currently undergoing a paradigmatic/world view change. Consequently‚ several different theoretical approaches to the study of development and the life course have been proposed and advocated. The three primary approaches currently being debated include the structural‚ information processing/cognitive‚ and life-span developmental/developmental
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Questions people ask about fairness and “principled negotiation” Does positional bargaining ever make sense?" Positional bargaining‚ distributive or win-lose situation happens when the two sides attempt to win‚ without much regard for the outcome of the other party. It is an easy way of negotiating‚ consequently it is normal that people do it with a lot of frequency. Positional bargaining doesn’t require preparation‚ is commonly understood and in some occasions it is predictable and rooted. What
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Scoring System for Adam Baxter Company Negotiation Role: Management The maximum possible score within the system is 100‚ given that the Local 190 agrees to all changes presented by the management. 1. Worker autonomy and target production levels in new plant (maximum points: 30) Points 1. Maintain same level of autonomy/maintain production level at 80% 0 2. Slightly reduce level of autonomy/increase production level to
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Use of the Conflict Theory Stephanie Rose Introduction to Sociology Prof. Ruffner February 7‚ 2013 Conflict Theory looks at what can happen‚ when one group or institution revolts against another and the leaders that make the rules and/or laws. This theory touches on many different areas of life‚ such as‚ race‚ gender‚ ethnicity‚ and religion. Conflict theory is the wealthy versus the poor in most situations. It’s the haves and the have not’s. For equality to exist there needs
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Abstract Mutual Mistake of fact is when both parties of a contract make an assumption of fact when contract is formed and signed. The mistake must significantly change what you have to do under the contract‚ almost to the point where it’s an entirely different agreement. Although‚ if you knew there was a strong chance or probability of mistake at the time the contract was signed‚ you may have assumed the risk of that mistake. You therefore cannot use the mutual mistake defense. Not all cases
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7.0 Intercultural communication and negotiation in Indochina (Cambodia‚ Laos‚ and Vietnam) INTRODUCTION Under this chapter‚ explores three main sub-topic which is firstly is barriers to effective communication‚ secondly is approaches to successful international negotiations‚ and thirdly is being culturally intelligent in Indochina. The discussion of differences in communicative goals in an intercultural negotiation setting. Every country have their own cultural whether Cambodia‚ Laos‚ and Vietnam
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