You are the Financial Controller of a manufacturing company‚ reporting to the Financial Director‚ and you are finalising the year end accounts. The accounts are currently in draft form. You have recently been advised by a more junior member of staff that the credit controller has been providing misleading information about the age of some of the amounts owed by customers. It appears that the reality of the situation is that a significant proportion of these debts are probably now uncollectable
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You need to consider a number of factors: Verbal communication: Tone and pitch of your voice‚ does it suit the situation or topic? A louder more direct communication maybe required if trying to get the attention of a group of children to come back inside. However this would not be suitable in a situation whereby a child is upset say for example if they have wet themselves and are embarrassed‚ this would need a quieter and understanding tone to reassure them. Use of language is important
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EFFECTIVE COMMUNICATIONS AND ORAL LANGUAGE Oral language is the greatest use of language and is the basis of communication - in fact it is the basis of literacy. ’Language plays a vital role in the personal and social development of children. It enables them to gain an understanding of themselves and others and strengthens their social relationships.’ (Oral Language Resource Book: First Steps; page 45) Through listening and speaking students learn about themselves and about their world. Learning
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Phoenix Advertising Roanoke‚ Virginia Branch Interoffice Memorandum DATE: March 4‚ 2014 TO: Avery Dowdy‚ Managing Director; Kim Gray‚ Planning Director; Rachel Weber‚ Creative Director FROM: Kayla Gassner‚ Vice President of Human Resources SUBJECT: Roanoke Branch Update I would like to start in reminding you that our mission here at Phoenix Advertising is to bring quality and promised assurance to all clients. With that being said‚ in the recent months‚ the Roanoke branch office
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purpose of this assignment is to underpin effective communication‚ address why nurses need to be effective communicators‚ to expand on the meaning of the therapeutic relationship and why developing this with patients is important. Firstly‚ Communication is verbal and non-verbal. It is‚ therefore‚ defined as an act of conversing with people‚ to pass information‚ to consort‚ to express thoughts‚ to send a message across and being understood. However‚ it is a process that involves both patient and nurse
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Describe the difficulties that people with an autistic spectrum condition have with communication‚ social interaction and relationships‚ imagination and inflexibility of thought in relation to activities? Autistic individuals may not be able to communicate using speech and language to verbally communication with staff to explain that they would like to participate in activities. They also struggle to express their feelings and understand body language and facial expressions. They find it hard to
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‘‘An effective listener is aware that communication is a two-way process. Unless a listener accepts a share of the responsibility for its success‚ communication is doomed to failure.’ Explain what is ‘active listening’ and how can one become a more effective listener? How does ‘good listening’ benefit a staff member? Illustrate with the help of suitable examples. (20 marks) Active listening is a person’s willingness and ability to hear and understand. It is a state of mind that involves paying and
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Throughout personal and business lives everyone will eventually work in a team setting. A team usually consists of three or more people who have a common goal or purpose. When working in a team‚ members have to decide what roles they will fill‚ plan their schedules for projects‚ and deal with upcoming team conflicts. Stewart‚ Sims & Manz (1999) stated‚ “For a team to succeed‚ team members need to effectively communicate with one another” (p. 79). While each element of teamwork is important‚ effective
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my writing process consisted of. When I look at the actual “writing” that I have done over the course of the last several years‚ it mainly contains Facebook status updates‚ letters to teachers‚ emails‚ blog posts‚ and product reviews for several online marketing companies. I haven’t written essays‚ journal entries or any kind of “story” in a very long time. Considering my recent writings‚ and the atmosphere in which they were written‚ I finally decided that my current writing process most closely
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what points in the communication process can problems occur? Give examples of how noise can interfere with the communication process. What can managers do to reduce problems and noise? Problems can occur when the message is not delivered unclear. When the sending doesn’t follow up with the receiver to make sure the message was understood. Problems also occur when the environment is noisy; the message tends to not be heard correctly. Noise can interfere with communication when a person is giving
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