Developing Yourself as an Effective Human Resources Practitioner Activity 2 2.1 – Customer Needs As a Human resource practitioner it involves giving customers a service which is professional and helpful towards the customer whether it is an internal customer or an external customer. Both require you to give them a good service. Customers and their needs * Managers – May need reports‚ such as information on how many holidays every employee has taken so far this year‚ or how many days
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WORK-BASED ASSIGNMENT - M3.13 DEVELOPING YOURSELF AND OTHERS In order to carry development needs analysis on myself‚ I made use of customer feedback surveys that include customer complaints and compliments. This technique is representative of the entire customer opinion as KAYA Doncaster is the sole customer for which the team is contracted to. KAYA Doncaster has a procedure to ensure feedback to its service provider through completing surveys‚ complain or commendation. The survey is based on
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I work for Trutex Limited which is the Brand leader in School wear and my role within the business is working in our customer service department Developing yourself and others AC 1.1 We all have our preferred learning style Activist - learns best by being having ago‚ hands on approach Reflector - learns best by observing‚ then acts upon this Theorist - want the bigger picture‚ not satisfied with what’s been given to them‚ prefer to read a manual. Pragmatist- very practical person by nature‚ will
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Certificate in Human Resource Practice Developing Yourself as an Effective Practitioner Assessment – 3DEP Student: Michelle Green Due Date: 16 December 2014 Contents 1. Activity A Summary of the CIPD HR Profession Map Activities and Knowledge specified within 1 professional band 2. Activity B Report on how HR practioner should ensure service they provide is timely and effective: Understanding customer needs Effective communicating Effective service
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Developing yourself as an effective HR/L&D practitioner. Assignment 1 My current role is that of Expertise Trainer for Pets At Home. This mainly entails the roll out of 6 subject courses to our colleagues along with writing and updating the information we deliver. I also have a large involvement with the electronic learning system‚ and I work with both manufacturers and different departments within the business to ensure our colleagues have access to up to date product training. To be effective
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Title: Developing yourself as an effective human resource practitioner. Introduction: Findings: The CIPD profession map is a tool used to support the profession as a whole to develop products and services‚ yet it also accelerates the professional development of individuals. The map was created and is used by individuals and organisations; it’s a vital resource if you are working or connected in the HR profession. Whatever sector and/or size of an organisation the professional map is a great help
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Curtin University Graduate Certificate in Project Management Assignment 2 – INDIVIDUAL ANALYSIS: ASSESSING AND DEVELOPING YOURSELF AS A MANAGER Lecturer: Maureen Boland Student Name: Andrezza Fulfaro Ferreira Student Number: 17104096 Due day: 14 October 2013 Word Count: 2‚712 (excluding appendices) Table of Contents Cover page 1 Table of Contents2 Introduction 3 Self-assessment tasks3 Overview of relevant literature5 4.0 Applications and limitations7 5.0 Conclusions8 6
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Section 1: Know how to identify development needs 1.1 Identify own learning style(s) and the learning style(s) of another team member To identify the learning and development style of myself and a team member we both completed a Multiple Intelligence (MI) test developed by Howard Gardner. After completion of the test on myself I have discovered that I have a learning style of Logical – Mathematical‚ with a majority score of 37‚ closely followed by Interpersonal with a score of 32‚
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Developing individuals and teams Introduction Once I have started working as a deputy manager in a nursing home I have realized that I have an important role to play in developing individuals and teams. In order to provide high standards of nursing care to residents I needed individuals able to perform competently‚ to integrate well within the team and to work towards meeting organisation’s objective – ‘to champion quality of life for all residents’. Care Quality Commission (2009) highlighted
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M2.04 Developing the Work Team Reflective Review Understand the nature of teams and the features of team roles and responsibilities including the advantages and disadvantages Q1. How does a team differ from a group? Give 3 examples of the differences. A team and a group are often classed as the same‚ but they are in fact completely different entities. Three of the main differences are Trust Leadership Working towards a shared common goal • Trust – In a team there are high levels
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