TOTAL QUALITY MANAGEMENT | CONTINUOUS PROCESS IMPROVEMENT | | Process‚ The Juran Trilogy‚ Improvement Strategies The PDSA (Plan-Do-Study-Act)‚ Problem solving method‚ Kaizen and Six-Sigma | | JOHN KIRUGUMI :B211/003/0003/2012 | 3/1/2013 | | INTRODUCTION Processes: Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements‚ rather
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achieve the best result. This is easy to do for small businesses. On a larger scale it can be more difficult. Questionnaires‚ focus groups and the like aim to achieve the same goal as direct communication. These methods are effective but there is a risk that the VOC will get lost or misheard. For example‚ a questionnaire may ask customers how a firm can improve their customer service. Typically it will ask them to rate their experience and then offer suggestions. This might give the firm an accurate
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Issue Management: Risk Management Unlike traditional risk management tools‚ which are usually based around tangible and quantifiable issues‚ scenario thinking encourages executives to step into the unknown and imagine a range of possible futures. - Doug Randall and Chris Ertel Managing risk is central to many corporate strategies. Reputations that take decades to build can be ruined in a matter of hours through incidents such as environmental accidents. “The definition
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BSBMGT609A Manage Risk – Case Study Assessment RISK MANAGEMENT PLAN FOR ENV Table of Contents 1. INTRODUCTION 3 1.1 Purpose Of This Document 3 2. CONTEXT AND BACKGROUND 3 2.1 What Is Risk Management? 3 3. RISK MANAGEMENT AT ENV 4 3.1 Overview of the Organisation’s Risk Management Process 4 4. RISK MATRIX 5 4.1 Explanatory of Likelihood and Consequences 6 4.1A Likelihood Scale Definition 6 4.1B Consequences Scale Definition 6 5. RISK REGISTER 7
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service quality issues faced by a local mass transport company‚ SMRT. The company has to still remain functional amidst mass criticism amongst the public due to inefficient communication networks‚ inefficient maintenance and various problems in the senior management. As a newly appointed senior manager‚ it is imperative that we work towards delivering a high quality service to our customers. There are many tools and quality improvement frameworks that we can use to improve existing service quality standards
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TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values‚ If an organization is serious about implementing TQM‚ the Commitments to do so has to start at the TOP‚ and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised
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1980s‚ a new concept entered managerial discourse: Total Quality Management (TQM). TQM was heralded by governments‚ major corporations and the business media as the most effective and elegant way out of the economic crisis and into the global market. TQM claimed not to be a set of techniques but a philosophy of management (Sashkin and Kiser‚ 1993). Some commentators have argued that TQM is little more than an attempt to enhance management ’s control over labour (Delbridge et al.‚ 1992; Sewell and
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Purpose 1 2 risk management Procedure 1 2.1 Process 1 2.2 Risk Identification 1 2.3 Risk Analysis 1 2.3.1 Qualitative Risk Analysis 1 2.3.2 Quantitative Risk Analysis 1 2.4 Risk Response Planning 1 2.5 Risk Monitoring and Controlling 1 3 Tools And Practices 1 risk management plan approval 2 APPENDIX A: REFERENCES 3 APPENDIX B: KEY TERMS 4 INTRODUCTION 1.1 Purpose The purpose of risk management procedure is to properly guide a risk manager through the process of examining possible risk. 1.2 Process
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Management – Total Quality Management (TQM) Management: A Practical Introduction - Fourth Edition; Brian K. Williams‚ Angelo Kinincki‚ McGraw-Hill Irwin; 2009 1.0 Management – Total Quality Management Quality means a product or service free of deficiencies‚ or the characteristic of a product or services that satisfy customer needs. Total quality management (TQM) is defined as a comprehensive approach – led by top management and supported throughout the organization – dedicated to continuous
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A Global Perspective on Critical Success Factors of Quality Management Practices Abstract This paper provides a literature review of the studies on quality management in the world. By reviewing the literature on quality management‚ it is found that management commitment and international competition are critical for successful quality management implementation. However‚ there are differences on the level of quality management implementation among countries. It is suggested that the role of national
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