Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
Premium Fast food restaurant Pizza delivery Hamburger
What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
Premium Operations management Management
Portfolio assessment is a multi-faceted process characterized by the following recurrent qualities: * It is continuous and ongoing‚ providing both formative (i.e.‚ ongoing) and summative (i.e.‚ culminating) opportunities for monitoring students’ progress toward achieving essential outcomes. * It is multidimensional‚ i.e.‚ reflecting a wide variety of artifacts and processes reflecting various aspects of students’ learning process(es). * It provides for collaborative reflection‚ including
Premium Education Learning Reflection
CPA EXAM MULTIPLE CHOICE QUESTIONS - Introduction to Auditing 1. Auditing standards differ from auditing procedures in that procedures relate to a) Measure of performance. b) Audit principles. c) Acts to be performed. d) Audit judgments. 2. The independent auditor of 1900 differs from the auditor of today in that the 1900 auditor was more concerned with the a) Validity of the income statement. b) Determination of fair presentation of financial statements. c) Improvement of accounting systems. d)
Premium Auditing Internal control Audit
Introduction Strategic Management A set of decisions and actions that result in formulation and implementation of plans designated to achieve company’s objectives (Pearce and Robinson‚ 2009:3) Strategic management involves a series of actions/ steps in which the top management analyze the current situation‚ decide on strategies‚ put them in action‚ evaluate and change as desired. It is concerned with planning and implementation Strategic management makes organizations to be proactive
Premium Strategic management Management Organization
29. June 2010 von http://www.bafu.admin.ch. 2. http://www.parisma-exports.com/company.html. (kein Datum). Abgerufen am 29. June 2010 von http://www.parisma-exports.com 3. Raghubalan‚ S.‚ & Raghubalan‚ G. (2009). Hotel:Housekeeping Operations and Management (2nd ed.). 56
Premium Hygiene
Food Laboratory Conduct and Responsibilities Personal conduct: 1. Do not read magazines and the newspaper during the lab period. 2. Do not use the work units‚ supply table or other food contact surfaces as seats. 3. Each student is responsible for keeping work surfaces clean and sanitized. 4. Students must remain with their assigned lab group for the entire lab period so that they can participate in all steps of recipe preparation‚ evaluation and clean-up. 5. This lab
Premium Measuring cup Cooking Food
Statistics 4 Spread Portfolio 5 Evaluate the CAPM 6 Conclusion 7 References 8 Introduction The Capital Asset Pricing Model (CAPM) is an equilibrium model that underlies all modern financial theory. It predicts the required rate of return of a security based on its risk‚ as measured by beta‚ and makes use of various simplifying assumptions. Hence‚ equilibrium condition would evolve with all investors choose to hold the same portfolio for risky assets‚ the “market” portfolio. However‚ following
Premium Financial markets Market capitalization Stock market
The Scientific Management theory is "the development of a science to replace the rule-of-thumb knowledge of the workmen." It is reflected in a financial statement analysis as labor costs‚ concerning matters like the employees salaries‚ benefits‚ training and loans. Scientific knowledge is organized‚ systematized and approved knowledge; knowledge with a reason for it. Frederick Winslow Taylor is the father of this theory‚ which was given birth during the later years of nineteenth century. According
Premium Scientific method Science Frederick Winslow Taylor
Portfolio Assignment SUS1501 – Sustainability and Greed Student Name: Shitlhangu Mercy Tsakani Student Number: 40525007 Date: 2014.05.06 Teaching Assistant Name: S GEORGE Declaration: By submitting this portfolio‚ I implicitly declare that this is my own work except for the “Introduction” which was kindly written for me by my lecturer. Introduction My aim in compiling this portfolio was to reflect on the things that have struck me throughout this crazy module. My starting
Premium World population Polar bear Arctic shrinkage