that “Too much and too little bureaucracy in an organization demotivate employees and cause them stress.” According to James & George (2008)‚ bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness. Hanson (1979) defines bureaucracy as “an authority structure based on rational behavior” The hierarchical authority that bureaucracy brings in may mean that employees do not contribute to decision making due to the setup. Ideas can be killed
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La Consolacion College Manila #8 Mendiola St. Manila School of Business and Accountancy The Advantages and Disadvantages of Human Outsourcing John Albert P. Corpuz Krista Nina C. Datu Kenneth L. Gloria Mark Anthony M. Go Jervy S. Sanchez Maria Victoria C. Semsem December 20‚ 2012 Introduction: In our present day situation‚ many things are really fast changing not only the technology that we are using but also the things that constitute our daily living‚ and to be specific‚ the
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American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath‚Pragya Paramita ID- 11-95135-3 Course name: Research
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Effects of Outsourcing- The Positive and Negative Today‚ outsourcing has become a hot topic for debate. Whether or not to outsource is one of the hardest business decisions a company has to make. In the past 10 years over 800‚000 white-collar jobs have moved from the U.S to countries such as India‚ Asia‚ and China. More and more companies are realizing the advantages that come with outsourcing and many see the switch necessary to remain relevant. As with all business decision‚ outsourcing isn’t without
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March 26‚ 2009 Executive Summary The report is all about the working on the “G-Communication” (Global Communication) a new call center business organization in Bangladesh. We have tried to find out HRM planning‚ strategy of the organization‚ demand and forecasting method‚ the potential source of manpower supply‚ ways of balancing demand and supply of the manpower‚ justification of forecasting method and also what will be your manpower demand and supply sources after two years from now. “G-Communication”
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Outsourcing Harms and Threats the United States’ Economy “Outsourcing happens when a corporation decides to purchase a kind of product or service from a source outside of the company” (Herbert‚ 2004). It generally refers to products or services that were once done in-house‚ now purchased from a source external to the company. “When a multinational company moves or expands some of its operations and jobs to overseas locations‚ this is referred to as off shoring or offshore sourcing” (Herbert‚ 2004)
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Good Customer Service Good customer service is all about bringing customers back. Due to intangibility‚ the customers can’t feel the service‚ and thus causes lack of confidence of customers to the services. Therefore‚ the business should ensure that they provide a good‚ nice‚ friendly and professional service to the clients. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. The staff
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telephone service in the world. The system broke up into eight companies in 1984 by agreement between AT&T and the U.S. Department of Justice. From 1984 until 1996 AT&T was an integrated telecommunications services and equipment company‚ succeeding in a newly competitive environment. Today‚ AT&T is a global networking leader‚ focused on delivering IP-based solutions to enterprise and government customers. Additionally‚ as AT&T pivots away from traditional consumer services‚ the company
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inventory information with them. They developed an Extranet which allows venders to see on hand inventory‚ sales and pricing and margins. This insight provides Zappos with a clear competitive advantage when it comes to managing their inventory. Instead of only having internal buyers worry about when and what to purchase the venders themselves can make recommendations. If a supplier sees that one item is selling really well they can suggest to the Zappos buyer to purchase more. On the other hand if
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In the competitive environment of Healthcare‚ call-center managers receive pressure to reduce the cost of providing the service‚ while gaining customer satisfaction. Live Chat Support In today’s multi-channel world‚ where online communications are becoming more and more popular‚ live chat support is an easy and cost-effective way to improve the customer’s overall experience‚ while enhancing your customer service offering. It’s important to note that live chat support should not replace other methods
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