cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost = (64/2) x 18 x 23%=$132.48 Therefore Total cost= Ordering Cost+ Carrying cost = 416+132.48=$548.48 C) When taking price break‚Q= 200‚P*= 18-2= $16 Ordering cost= 1664/200 x 16= $133.12
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Assessment You should use this file to complete your Assessment. · The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive · Then work through your Assessment‚ remembering to save your work regularly · When you’ve finished‚ print out a copy to keep for reference · Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment
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BUSINESS PROCESS OUTSOURCING ----------------------------------- WHAT IS OUTSOURCING? The idea of outsourcing has its roots in the ’competitive advantage’ theory propagated by Adam Smith in his book ’The Wealth of Nations’ which was published in 1776. Over the years‚ the meaning of the term ’outsourcing’ has undergone a sea change. What started off as the shifting of manufacturing to countries providing cheap labour during the Industrial Revolution‚ has taken on a new connotation in today’s
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The hostile customer and the passive agent: Cultural Interfaces in the Indian Outsourcing Industry Abstract Relying on qualitative interviews and thematic analysis‚ this paper explores how transnational call centers in India evolve practices in an attempt to counter the occasional hostility by customers based in the United States. These range from techniques which prevent customers from recognizing that their call is being routed to India through the use of neutralized accents‚ ‘locational
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Marshall Terry Customer Service Skills for Success -Individual Work Week 2 1. Are there indicators of United Booksellers’ service culture? If so‚ what are they? - Yes‚ there are indicators of United Booksellers’ service culture. The main one is that all the employees receive extensive customer service training before being allowed to interact with customers. This is important for the company because they have a reputation to uphold. They want their customers treat the right way all the
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Introduction: In present-day society‚ outsourcing is playing an increasingly crucial role in international business. Globalization has offered motivation for outsourcing owing to the pressures of cost competition. (John Child‚ 2005) So organizations are increasingly turning to outsourcing in order to develop their competitiveness‚ increase profits and focus on their core business. (Steve Burdon and Ajay Bhalla‚ 2005) At the same time‚ the liberalization of trade and the development of modern information
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engineering‚ construction and technical services firm that offers program management; planning‚ design and engineering; systems engineering and technical assistance; construction and construction management; operations and maintenance; and decommissioning and closure services (URS‚ 2010). With approximately 46‚500 worldwide employees and total global revenues of $9.25 Billion in fiscal year (FY) 2009‚ URS ranks as one of the largest engineering design firms in the world. URS is a publicly traded company
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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All employees should be able to display sensitivity and understanding in situations regarding customers of diverse backgrounds‚ no matter what their status or position may be. In establishing good customer service employees must have an awareness of the elements of cultural diversity as well to be accepting and understanding of the cultural diversity of all customers. This means; having an understanding of the expectations of differing racial groups (for example international visitors to Australia
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After looking over the customer service model I would use what I thought I would want to receive as a customer calling in for help. You have a preconceived notion as to what your customer service call would be like. For instance if I had a customer call I would like to greet them warmly and get right to the point as to what the problem is and what I am prepared to do in order to help them. A customer expects professionalism but they also expect understanding and dedication to their issue‚ so being
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