A STUDY ON EMPLOYEE ENGAGMENT ACTIVITIES AT EFD – Efunds Corporation (P) Ltd.‚ SUMMER PROJECT REPORT Submitted by T.ANURADHA REGISTER NO: 26348302 Under the Guidance of Mrs. K. VIDHYA‚ MBA‚ M.Phil Faculty in the Department of Management Studies in partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION [pic] DEPARTMENT OF MANAGEMENT STUDIES SRI MANAKULA VINAYAGAR ENGINEERING COLLEGE PONDICHERRY UNIVERSITY PUDUCHERRY‚ INDIA October 2007 SRI
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In an effort to quantify the contributions made by employees to an organisation‚ Human resource managers carry out what is referred to as performance appraisal. Different scholars have defined performance appraisal differently. Aswatappa‚ K(2007:226) defines performance appraisal as the assessment of an individual’s performance in a systematic way‚ the performance being measured against such factors as job knowledge‚ quality and quantity of output‚ initiative‚ leadership abilities‚ supervision‚ dependability
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A Process View Difficulty: Easy Keywords: inputs‚ process‚ resources 7) Every process has a customer. Answer: TRUE Reference: A Process View Difficulty: Easy Keywords: process‚ customer 8) A nested process refers to a process within a process. Answer: TRUE Reference: A Process View Difficulty: Easy Keywords: nested process 9) At the level of the firm‚ service providers offer just services and manufacturers offer just products. Answer: FALSE Reference: A Process
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PERFORMANCE APPRAISAL METHODS The Critical Incidents File The critical incidents file is a performance appraisal method in which the manager writes down positive and negative performance behavior of employees throughout the performance period. The critical incidents file is a form of documentation that is needed in this litigious environment. The Rating Scale The rating scale is a performance appraisal form on which the manager simply checks off the employee’s level of performance. Some of the possible
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benchmark responses below as a guide and must ensure that students have met the benchmark within their submitted assessment. STUDENT RESPONSES TO QUESTIONS-ASSESSMENT 1 What legislation impacts on people performance? (List at least 3 and write a brief summary on how they impact) Fair work Act 2009- The Fair Work Act 2009 (the Act) is the main piece of legislation that governs rights and responsibilities within the workplace‚ for both employers and their employees. It applies to all private entity
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Definition of ’Financial Performance’ A subjective measure of how well a firm can use assets from its primary mode of business and generate revenues. This term is also used as a general measure of a firm’s overall financial health over a given period of time‚ and can be used to compare similar firms across the same industry or to compare industries or sectors in aggregation the financial performance of companies means these companies with effective budgetary control and distribute the amount
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EXECUTIVE SUMMARY INTRODUCTION Performance Appraisal is the process of identifying‚ measuring and developing human performance in organizations and tries to: ➢ Give feedback to employees to improve subsequent performance. ➢ Identify employee training needs. ➢ Document criteria used to allocate organizational rewards. ➢ Form a basis for personnel decisions-salary (merit) increases‚ disciplinary actions‚ etc. ➢ Provide the opportunity
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The Balanced Scorecard as a Tool for Security Management Measurement Table of Content List of Abbreviations..........................................................................................................i List of Figures....................................................................................................................ii 1. 1.1 1.2 2. Introduction .......................................................................................................................
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Service Quality— From Definition to Measurement Introduction In recent years‚ more and more companies start to concentrate on the quality of their products. The products could be tangible as physical goods‚ or intangible like the service. This article is more about the service product. Since the service has no tangible form‚ the service quality is difficult to measure. Businesses want to get the information about the customers’ perceptions of the service they provided. Then they need to measure
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International University SCHOOL OF BUSINESS COURSE SYLLABUS1 Project Management Note: The outline with specific venue and time‚ and updated learning materials for the current semester will be provided to the enrolled students by the lecturer 1. COURSE STAFF Lecturer: Room: 207 Telephone: E-mail: Consultation Hours: 8.00 – 11.00 Thursday morning or by appointment Teaching Assistant: 2. COURSE INFORMATION 1 2.1 Teaching times
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