web pages. By 1998 they had formalized their work‚ creating the company you know today as Google. Our philosophy Ten things we know to be true “The perfect search engine‚” says co–founder Larry Page‚ “would understand exactly what you mean and give back exactly what you want.” When Google began‚ you would have been pleasantly surprised to enter a search query and immediately find the right answer. Google became successful precisely because we were better and faster at finding the right answer
Premium Google
10. Financial Synergy ------------------------------------------------- Tacit Collusion: Definition: “Circumstance where two companies agree upon a certain strategy without putting it in writing or spelling out the strategy explicitly” Tacit Collusion is seemingly independent; Two firms agree to play a certain strategy without explicitly saying so. Oligopolists usually try not to engage in price cutting‚ excessive advertising or other forms of competition. Thus‚ there may be unwritten
Premium Pricing Cartel
be defied as a social and economic system where capital assets are mainly owned by private individuals‚ where labor is purchased for money wages‚ capital gains accrue to private owners‚ and the price mechanism is utilized to allocate capital goods between uses. Capitalism is characterized by private ownership of factors of production and the government of the nation does not interfere in the economic activities of the country. It can also be referred to as ‘Free Market Economy’. CHARACTERISTICS
Free Capitalism Property Market economy
CUSTOMER KNOWLEDGE MANAGEMENT ( Hard Wiring) • • • • • WHAT IS LISTENING TO CUSTOMER? STEPS TO HARD WIRING COMMON MISTAKES IN HARD WIRING. ACTION POINTS FOR HARD WIRING. CUSTOMER INTERACTION MODEL Achieving customer satisfaction would be impossible without a well defined process for focusing the entire organisation on the customer…. Robert Schrandt‚ Toyota 2011 CUSTOMER RELATIONSHIP MANAGEMENT-MOHAN.B.RAO For Restricted Circulation only 1 WHAT SOME DO? • Handful of
Premium Customer Data management Customer service
Education Department of Business Administration Customer Relationship Management c55fb2db164da7c3d0dd3d66d2235cce.doc LECTURE OBJECTIVES Understand relationship marketing. Understand the differences between relationship marketing and transaction marketing. Understand customer relationship management Identify the essential concepts on customer relations – customer satisfaction and customer loyalty 1. Understand Relationship Marketing 1.1 What is ‘Relationship Marketing’? Marketing
Premium Customer relationship management
18.09.2012 What is Customer Relationship Management? “CRM is the core business strategy that integrates internal processes and functions‚ and external networks‚ to create and deliver value to targeted customers at a profit. It is grounded on high quality customer related data and enabled by information technology.” Type of CRM Strategic ! Dominant characteristic Strategic CRM is a core customer-centric business strategy that aims at winning and keeping profitable customers. Operational
Premium Customer relationship management
Business level strategy of Maruti-suzuki nd its competitor Primary Activities • Plants at Manesar & Gurgaon; 7600 employees • Partnership approach with all stakeholders FIRM • Annual General MeetingsINFRASTRUCTURE • IR Cell • Production Management System aimed at achieving manufacturing supremacy through Japanese principles of 5S‚ 3G & 3K • Major component of variable pay ensures alignment of employees with organization HUMAN • Innovation forms a core value & is highly
Premium Management Lean manufacturing Value added
APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
Premium Customer relationship management Marketing
A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
Premium Steel Pig iron Steelmaking
The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
Premium Sales Customer service Business terms