D2: REPORT TO ASSESS THE POSITIVE AND NEGATIVE IMPACTS OF CUSTOMER SERVICE AND SALES TECHNIQUES 1.0 TERMS OF REFERENCE: I have been asked to produce a report to assess the positive and negative impacts of the customer service and sales techniques of my selected organisation. The organisation I will be looking at is Clarks. 2.0 PROCEDURE: In order to obtain the relevant information‚ I followed the following procedures: 2.1 I will be using my previous assignment P3 role play which was based on
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concepts 5 M&S ’s Diversity policy 5 Conclusions and recommendations 7 References 8 Appendices 8 The analysis of M&S’s Diversity policy Introduction This report gives a general introduction to M&S’s (Marks & Spencer) Diversity policy‚ dealing with different aspects in reality and ideally. With ample examples and illustrations comprising many specific points‚ I demonstrate my own argument on the outstanding features of M&S’s Diversity policy along with its
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| Cultural Diversity within the Workplace | | Cultural Diversity within the Workplace Cultural diversity‚ what is cultural diversity‚ and how does it affect the work place? I believe that there are people out there that still may not have a true understanding as to the exact meaning of cultural diversity‚ or they assume that it is something that only pertains to people who are of a different back ground as the next person. Cultural diversity encases more than just people who come from different
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influence of culture and respond respectfully to these cultural differences‚ values‚ and beliefs. This paper will define counseling and diversity and its disparities such as stereotypes and how they can be influenced from a counselor’s perspective. This paper is an expression of my current thinking regarding a theoretical perspective of counseling and diversity. Introduction Counseling is a conversational process that can be instrumental in the development of skills that help those effectively
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Positive Replacement Behaviors Lois Bartley Grand Canyon University: SPE-522 May 08‚ 2013 Reinforcement is a consequence following a behavior that could increase the probability of the behavior (Cooper‚ Heron‚ & Heward‚ 2007). Reinforcement helps the behavior to be strong enough that it can occur naturally within its one’s environment or can be a part of an intervention plan that teaches new behaviors (Sulzer-Azaroff & Mayor‚ 1991). Reinforcement is an important concept in operant conditioning
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Needs Assessment The first phase of developing the training plan is assessing the needs of Mr. Stonefield’s company and determining the goals he wants to achieve through implementation of the plan. This assessment begins with an environmental assessment which will aim to determine what skills and behaviors Mr. Stonefield wants his employees to learn in order to support job performance in his company. This will help ensure that the overall training plan adequately prepares employees in the necessary
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INTRODUCTION A good attitude or positive attitude is the outward manifestation of a mind that dwells primarily on positive matters. It is a mind-set tipped in favour of creative activity rather than boredom‚ joy over sadness‚ hope over futility. A positive attitude is that state of mind which can be maintained only through conscious effort. When something jars one’s mental focus into a negative direction‚ those who are positive know that in order to bounce back adjustments must be made. THE
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A Report on Positive Thinking “How to cultivate it” Positive Thinking Introduction: Positive thinking is a mental attitude. A positive mind anticipates happiness‚ joy‚ health and a successful outcome of every situation and action. A negative mind on the other hand‚ suffers grief‚ depression‚ discomfort and failure. Positive thinking actually means approaching life’s challenges with a positive outlook. It does not necessarily mean avoiding or ignoring the bad things;
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company manage its diversity workforce. For example‚ The Black Googler Network (BGN) is actively involved in supporting black workers in Google; The LGBT Community support the company’s lesbian‚ gay‚ bisexual and transgender (LGBT) employees through strong
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Cultural Diversity: Imagine All the People Cultural diversity will support the idea that every person can make positive and unique contribution to larger society because of rather than being in differences. If in a place diversity is valued and respected; various cultures and their ideas are valued and acknowledged; all groups of people are encouraged; people are encouraged to achieve their goals and their differences are celebrated as per “Lisa D. Belfield.”
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