that when buying services customers tend not to be simply buying the elements of service‚ but something much greater: consumers buy the whole concept (Slack‚ Chambers‚ Johnston‚ 2005). In terms of its elements‚ employees can be a weak or a strongest link in this service chain. Employees can influence the association a customer makes with a corporate brand‚ they act like an ambassadors of the organization even if they don’t have a direct contact with the customers: and the main aim of them is to
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that works? When people aren’t motivated‚ they become less productive‚ less creative‚ less of an asset to your company. Now more than ever‚ we need motivated employees! Then‚ obviously‚ the answer to "why is employee motivation important?" is simple: So you can stay in business. With that in mind‚ here are some ways you can get your employees motivated‚ enthused‚ and ready to go conquer the world: First‚ motivate yourself. Have you ever worked for a sourpuss? I know I have...on more than one occasion
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Employees who like where they work will help the company make more money. Sears conducted an 800-store survey that showed the impact of employee attitudes on the bottom line. When employee attitudes improved by 5%‚ customer satisfaction jumped 1.3%‚ consequently increasing revenue by one-half a percentage point. Seeking ways to motivate and build worker morale pays dividends to any business or organization. The motivated worker is more committed to the job and to the customer. In order to attract
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be - * desire for money * success * recognition * job-satisfaction * team work‚ etc | One of the most important functions of management is to create willingness amongst the employees to perform in the best of their abilities. Therefore the role of a leader is to arouse interest in performance of employees in their jobs. The process of motivation consists of three stages:- 1. A felt need or drive 2. A stimulus in which needs have to be aroused 3. When needs are satisfied‚ the
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Progressive taxation rates are unethical and need to be changed. The media likes to say the rich need to pay their fair share and I will show that if everyone paid the same percentage of their income without all the loopholes the current tax system has the government would be better off. This is an ethical issue that needs to be addressed by our current and future leaders to help eliminate the extraordinary amount of debt our country currently has to reimburse. Utilitarianism is that an action
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EMPLOYEE RETENTION Report of the Employee Retention Workgroup Sponsored by: NYS Department of Civil Service George C. Sinnott‚ Commissioner NYS Governor’s Office of Employee Relations George H. Madison‚ Director George E. Pataki‚ Governor September 2002 In issuing this report‚ the Department of Civil Service and Governor’s Office of Employee Relations in no way indicate endorsement of the perspectives‚ opinions‚ and recommendations presented. EMPLOYEE RETENTION Report of the Employee
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Discipline in the Classroom "You ’re nothing but a wuss. Your mama ain ’t here to help you now so why don ’t you stand and fight me like a man…. That ’s right‚ saying nothing is going to make the situation better. You gonna go cry to Mrs. Wilson about it now?" This type of harassment in the classroom distracts the students from their main objective-to learn. Disciplinary problems in the classroom interrupt the atmosphere of the classroom‚ a place where learning takes precedent above all else. A
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The Discipline of innovation In this article‚ the author Peter F. Drucker highlights on the source and importance of innovation in business. The importance of innovation is increasing significantly. In the current day economic scenario‚ innovativeness has become a major factor in influencing strategic planning. It has been acknowledged that innovation leads to wealth creation. Even though efficiency is essential for business success‚ in the long run‚ it cannot sustain business growth. Management
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1. The progressive era: in the United States was a period of reform which lasted from the 1880s to the 1920s.The goals of Farmers Alliances were to regulate railroads‚ reform taxes‚ and back money with silver rather than gold. The Populist Party officially began in 1892. The party platform called for many items including: Free coinage of silver‚ Abolition of national banks‚ Graduated income tax Increase in paper money‚ Government ownership of transportation‚ Direct election of Senators‚ Civil service
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The Management of Employee Discipline I. Problem and Its background a. Introduction Discipline is regarded as the training of the mental‚ physical‚ moral‚ and development of individual character inherent in an organizational system. It is also the training that corrects and strengthens personal values and the development of self-discipline. It is the manner in which‚ member of the organization conform to the established rules and regulations which experience has shown to be desirable.
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