A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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Patient Satisfaction Patient satisfaction is at the core of patient centered medicine. Improved patient satisfaction not only leads to an enhanced patient experience—something every sick or injured patient deserves—it is also associated with improved treatment outcomes. Measuring and reporting on patient satisfaction with health care has become a major industry. Background Patient satisfaction is a widely used health care quality metric. However‚ the relationship between patient satisfaction and health
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“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
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A STUDY ON EXTENT OF EMPLOYEE ENGAGEMENT (A STUDY CONDUCTED FOR WNS) PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS TWO YEAR POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION By PREETI AGARWAL Under the Guidance of PROF. MANIKA Mount Carmel Institute of Management Banglore 560 052 2010- 2012 Certificate Certified that this dissertation is based on an original project study conducted by Ms. Preeti Agarwal under my guidance. She has attended all the
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Employee empowerment is one of the management practices in today’s corporate business environment. It is a habit of allocating ideas‚ profit‚ recognition and control the costs with employees. According to the management theory of Kanter‚ mentioned by Rodriguez (2011) that by sharing power it will not only improve personal job satisfaction but also benefit the organization as a whole. The involvement and participation will allow them to gain greater job satisfaction and more committed to the organization’s
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Employee Engagement A review of current thinking Gemma Robertson-Smith and Carl Markwick REPORT 469 Published by: INSTITUTE FOR EMPLOYMENT STUDIES Mantell Building University of Sussex Campus Brighton BN1 9RF UK Tel: +44 (0) 1273 686751 Fax: +44 (0) 1273 690430 www.employment‐studies.co.uk Copyright © 2009 Institute for Employment Studies No part of this publication may be reproduced or used in any form by any means – graphic‚ electronic or mechanical including photocopying‚ recording
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Employee engagement is a property of the relationship between an organization and its employees. When employees find the physical work place and especially the psychological work environment (organizational culture) to their liking‚ they form a positive emotional connection which makes them much more likely to "go the extra mile" and commit enthusiastically to their own job and their role at the organization. The choices and actionwhich this heightened positive emotional state can bring about are
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THE STUDY In todays scenario retaining the employees in the organization is becoming achallengeable job. Hiring knowledgeable people for the job is essential for an employer. But retention is even more important than hiring. The employees are valuable assets to the organization so it is the responsibility for the organization to develop the strategies in order to retain the employees. Employee attrition may be due to various factors such as lack of growth opportunities‚ dissatisfaction with the
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.................................... 29 6. Work-Life Balance........................................................................................................ 30 7. Job Design and Work Teams........................................................................................ 31 8. Communications and Employee Participation.............................................................. 33 9. Performance Appraisal and Performance Management ..........................................
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Employee Engagement Hye Chong Yi (260446951) McGill University CORG 555‚ Winter 2011 Professor Sema Burney 3 March 2011 “em·ploy·ee (-noun): a person working for another person or a business firm for pay. en·gage (-verb): to occupy the attention or efforts of (a person or persons). en·gage·ment (-noun): the act of engaging or the state of being engaged.” -Dictionary.com (2011) Introduction Employee. Engagement. Separately
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