is available at http://www.emerald-library.com Journal of Management Development 19‚6 456 The story of Singapore Airlines and the Singapore Girl Deputy Head of Department/Group Head‚ Republic of Singapore Air Force‚ Singapore Keywords Airlines‚ Singapore‚ Brands‚ Differentiation‚ Strategy‚ Service quality Abstract Maps the strategic 50-year journey of Singapore Airlines (SIA) to identify the underlying factors that account for its extraordinary success and world-class stature. Both longitudinal
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With a global footprint of 37 countries‚ dnata employs over 20‚000 employees for its operations worldwide. It is operated by their key people who are Sheikh Ahmed bin Saeed Al Maktoum (Chairman/CEO) Maurice Flanagan (Executive Vice-Chairman Emirates Airline and Group) Gary Chapman (President of Dnata). D. Organizational Chart E. Facilities‚ No. of outlets dnata (Philippines) provides all aspects of passenger and ramp handling services. It has enjoyed significant
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Motivation Larry Page and Sergey Brin‚ the founders of Google Inc.‚ did not want to apply the traditional culture of corporation based on extrinsic rewards system only and where employees are stuck in a cubicle for hours without sharing ideas or experiences. As the traditional “Do a great job and you will be recompensed with a increment in your salary”. Larry Page and Sergey Brin‚ wanted to create something more‚ an innovative culture in which Human Resources will be call “People operations”‚
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Deregulation of the airlines in 1978 forced the industry to rethink their business strategy in order to be successful during a period of widespread operating losses due to an economic recession‚ striking air traffic controllers and brutal price wars. The poster child for innovation during this period was Astro Airlines founded in 1980 by its charismatic leader‚ Arthur Burton. Enthusiasm‚ excitement and optimism were watch words used to describe the atmosphere at Astro Airlines in the initial years
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I. Introduction to Motivation Motivation is the inner state that causes an individual to behave in a way that ensures the accomplishment of some goal. In other word‚ motivation explains why people act as they do. The better a manager understands organization members’ behavior‚ the more able that manager will be to influence subordinates’ behavior to make it more consistent with the accomplishment of organizational objectives. Because productivity is a result of the behavior of organizational members
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Motivation may be defined as psychological forces that determine the direction of a person’s behavior in an organization. Motivation is central to management because it explains why people behave the way they do. A persons’ behavior tells how motivated they are to do their job at a higher performance level. There is intrinsically and extrinsic sources for motivation (Gareth‚ 2009) There are also two motivational theories which explains how an employee can be motivated. Intrinsic behavior is
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considered by the organisation. The pyramid that is typically used to describe Maslow’s (1943) theory (Appendix 2) shows the process in which employees rise from one step to the next. Maslow’s (1943) pyramid allows employees to evaluate their personal motivation within set stages‚ with basic needs at the bottom and higher needs at the top. Although there are limitations to this theory “Maslow’s theory has attracted two main criticisms. First‚ it is vague and cannot readily predict behaviour. Second‚ it’s
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1) Various managerial techniques used to motivate people Motivation is the act of stimulating someone or oneself to get a desired course of action‚ to push the right button to get a desired result. Motivation has been shown to have roots in physiological‚ behavioral‚ cognitive‚ and social areas. Various managerial techniques used to motivate people A) Monetary or financial incentives Monetary incentives are offered in terms of money. Such incentives provide more cash or
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CASE INCIDENT 1 : MOTIVATION IN THE HONG KONG POLICE FORCE Would you be interested in working as a Hong Kong police officer?Why or why not? I would be interested in working as Hong Kong police officer because the department is paying great attention to the employees morale and motivation.This can be seen by the way the department treat their employees by rewarding them with awards and recognition after the employee had accomplished a special achievement and performed their assigned duties at
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Metropolitan University Turkish Airlines Marketing Plan (Portfolio) Summer/Winter 2010/11 UK By Nikola Georgiev Student ID: 07059973 CA3002C Aviation Commercial Planning and Marketing Tutor: Nicholas Coleman London Metropolitan University Table of Contents: 1. Introduction 2. Business Strategy 2.1. Airline Overview 2.2. Existing Market 2.3. Competitors Overview and Situation analysis 2.4. The Competitors 2.4.1. British Airways 2.4.2. Pegasus Airlines 2.4.3. Easyjet 2.4.4. Competitors
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