European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 3‚ No.9‚ 2011 www.iiste.org Application of Frederick Herzberg’s Two-Factor theory in assessing and understanding employee motivation at work: a Ghanaian Perspective Kwasi Dartey-Baah (Corresponding Author) Department of Organisation & Human Resource Management‚ University of Ghana Business School P.O. Box LG78‚ Legon‚ Accra-Ghana‚ West Africa Telephone: 00233209621292 Email: kdartey-baah@ug.edu.gh
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BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
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the text book‚ motivation refers to a psychological process that gives behavior purpose and direction. Managers attempt to motivate individuals to pursue organizational objectives willingly and persistently and be loyal to the organization. According BusinessDictionary.com motivation is Internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job‚ role or subject‚ or to make an effort to attain a goal. Motivation results from the
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with Caitlin and her blatant lack of motivation. Recognizing un-motivated students is something most educators can do on a daily basis‚ however‚ knowing how to resolve the issue is another story altogether. The student’s goals are what sets their drive for achievements and is how they self-motivate themselves. Motivational theories are how these students can reach their goals and break out of the ”I don’t care” downward spiral. When students have no motivation they tend to reach out with statements
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Using Rewards to motivate employees MOTIVATION Some individuals are driven to succeed. A students who struggles to read a textbook for more than 20 minutes may devour Two States in a day. This document tries to put perspective into the reasons behind these varying degrees of motivation. Remember than the levels of motivation varies both between individuals and within individuals at different times. There are three key elements that define motivation‚ namely‚ Intensity‚ Direction and Persistence
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Motivation Motivation Definition Motivation can be defined as the process that accounts for an individual’s intensity‚ direction‚ and persistence of effort toward attaining a goal.11 Intensity is concerned with how hard a person tries. The effort has to be channelled in a direction that benefits the organization. Persistence is a measure of how long people can maintain their effort. There are two major categories of motivation theories (1) Content theories and (2) Process theories. Content
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Emirates Airlines TABLE OF CONTENTS Executive Summary…………………………………………………………………. 2‚ 3 1. Introduction 1.1 History ……………………………………………………………………….. 4 1.2 Introduction…………………………………………………………………… 5‚ 6‚ 7 2. Vision & Mission 2.1 Vision Statement…………………………………………………………….. 8 2.2 Mission Statement…………………………………………………………… 9 3. PESTEL Analysis 3.1 Political…….………………..………………………….………………….......10 3.2 Environment…………………………………………..………………............11 3.3 Social…………………………………………………..…………..……….
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motivational factors that are required in order to obtain some form of academic success. The articles focused on both Intrinsic and extrinsic motivation and how a student can draw from either one. The articles also took into account the different types of learning styles that are utilized by our students and how these different approaches can impact the will (motivation) and desire (effort) of a student. It is widely known that Academic achievement is connected to a person’s learning style and how motivated
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effectiveness support each other at Southwest? In what ways do they contradict each other? Ans. Southwest Airlines is one of the important Airline of USA. Southwest Airlines may only rank 317 on the Fortune 500 List but the company ranks highly on most publications’ Most Admired Companies lists. Efficiency means using resources wisely and in a cost effective way. The Southwest Airline exists point on behalf of the case. ✓ Southwest didn’t adopt the hub-and-spoke system ✓ It
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Three types of motivational theory can be seen in different organization. The theories are: Maslow’s hierarchy theory‚ Herzberg’s theory and vroom’s theory. Maslow’s theory indicates that where motivation fulfills the demand and needs of an employee. Maslow discovered the theory in 1943. This theory can be shown as pyramid. There are down to top approach in this theory. A new comer always needs his job for satisfying himself by getting food and shelter which is a psychological need. The second lower
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