ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However‚ it is facing a phenomenal increase in attrition rate which is the biggest challenge. The current attrition rate is 55 %. (Source: 13 Oct‚ 2011‚ The Financial Express) as compared to the last year of 51%. Nasscom‚ in a report said that that the outsourcing industry is expected to face a shortage
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OVERVIEW OF EMPLOYEE TURNOVER 1. Introduction Employee turnover is one of the recurring problems that all the human resource departments have to deal with. It seems at times that no matter what the efforts the human resource department puts in in retailing the employees‚ attrition never ceases. Hospitality industry is probably one among the industries where employee turnover is the highest (Paskin‚ 2008). The reasons for very high turnover among employees in the hospitality industry can be many
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Review of literature The literature on employee engagement builds on earlier research and discussion on issues of commitment and organizational citizenship behavior (OCB)‚ but means more than what these terms encapsulate. The defining distinction is that employee engagement is a two-way interaction between the employee and the employer‚ whereas the earlier focus tended to view the issues from only the employee’s point of view. Definitions of engagement ‚or characteristics of an engaged workforce
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intensity and cost of attrition. Determine the risk of attrition. Identify the level and cost of turnover and benchmarking it against competitors Attrition: Number of employees who left in the year / average employees in the year x 100. Thus‚ if the company had 1‚000 employees in April 2006‚ 2‚000 in March 2007‚ and 300 quit in the year‚ then the average employee strength is 1‚500 and attrition is 100 x (300/1500) = 20 percent. Method for Monthly attrition & Annualized attrition
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Effect of Obesity on Health Insurance Rates By Khalida Willoughby American Public University Abstract Health insurance rates continue to rise partly due to the unhealthy lifestyles that millions of Americans choose to live. Among the leading reasons why insurance rates continue to climb is due to the rates of obesity in the nation. Unhealthy life styles of Americans such as increased consumption of fast foods‚ lack of exercise and lack or preventive care are mainly
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1. Introduction to the Insurance Industry Insurance and risk management make up an immense global industry. According to a survey conducted by a leading global insurance firm‚ Swiss Re‚ worldwide insurance premiums totaled $4.270 trillion in 2008 (the latest data available)‚ up about 6.3% from $4.061 trillion in 2007. This was equal to about 6.18% of global GDP. Global life insurance premiums were $2.79 trillion during 2007‚ while all other types of insurance totaled $1.78 trillion. In America
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(5EEG) Employee Engagement Assignment 25 Feb 2015 Duncan Mclea 21414569 Introduction: The following document will outline the definition of Employee Engagement and endeavour to explain how this term may differ to such terms as organisational commitment (loyalty)‚ employer involvement and job satisfaction. It will outline key findings in recent studies on employee engagement which will include to what extent gender‚ demographic and other specific factors influence levels of engagement. This
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Full engagement: the integration of employee engagement and psychological well-being Purpose and Background This article bring together the two distinct constructs of employee engagement and psychological well-being. Both created the interest of both practitioners but now a days they are separately considered but both constructs to develop the proposition that current views of engagement are too narrow that means narrow focus on employee engagement concentrates too heavily on employee commitment
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Employee Engagement in Karachi’s Pharmaceutical Industry Abstract Employee engagement is today’s buzz word. It is not much practiced in Pakistani organizations especially in Pharma industry. Earlier researches and literature reviewed indicates that there are three types of employee engagement: Engaged- employees who work with passion and feel happy‚ Not Engaged- employees who are just passing their time‚ Disengaged-employees who are unhappy and undermine work. This study highlights the level
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LITERATURE REVIEW On Employee Engagement In today’s age where companies are losing talent with every passing day‚ it’s not enough to keep employees only happy and satisfied. To retain employees it is also imperative to engage them suitably. An engaged employee is someone who is on a mission everyday‚ which a satisfied employee may not be. Engaged employees always strive to exceed the expectations of their supervisors and are self- motivated to attain their goals. According to WH Macey… - Industrial
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