customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS MANAGEMENT
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Definitions Trevor Taylor (1979) defines International Relations as "a discipline‚ which tries to explain political activities across state boundaries". According to Ola‚ Joseph (1999)‚ "International relations are the study of all forms of interactions that exist between members of separate entities or nations within the international system". Seymon Brown (1988) thus defines international relations as "the investigating and study of patterns of action and “reactions amongsovereign states as
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What Is Power & Authority in Industrial Relations? X Power and authority are the same in industrial relations as they are anywhere else. The basic concept of industrial relations involves the interaction between management and labor‚ as well as ownership and management. Authority and power are at the center of this field‚ which examines industry‚ as the main productive mechanism of a nation‚ and the method by which millions make a living. The way that power and authority are used in the workplace
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study intercultural relation. Discuss Communication occurs between individuals who have varying degree of intimacy within each other. Intercultural relations capability is the degree to which people effectively adapt his/her nonverbal and verbal messages to the appropriate cultural context (Kiss 2008). Intercultural relations can be taken place when individuals influenced by different cultural societies exchange shared meanings in communication. Yet‚ intercultural relations can be formed of different
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ABTRACT Our aim was to study and analyse the Industrial Relations at Shrinivas (Gujarat) laboratories Pvt. Ltd. Our focal point was its West Bengal manufacturing plant and for this plant we have tried to explore how the management and the employees have been interacting in the organization. We have tried to find answers to a few questions in relation to Industrial Relations and related it with the theoretical understanding that we possess thereby applying our classroom learning while studying
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Ethical and Legal Issues in Nursing Over the last several decades‚ professional nursing has evolved and changed because of the influence of ethical and legal issues. There may be a variety of reasons for the changes. Examples in changes are advances in medical technology‚ legal changes about abortion and euthanasia‚ a push toward patient rights and litigation‚ and ever decreasing resources in which to provide nursing care. With all these influences affecting care‚ it has become increasingly
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Industrial Relations: Ideological Perspectives By Femi Aborisade Centre for Labour Studies & The Polytechnic‚ Ibadan aborisadefemi@gmail.com INTRODUCTION This paper identifies the key theories in industrial relations and draws out their implications on the concern for achieving ‘basic needs for all’. The following theories are examined: the political theories of Unitarism and Pluralism; the economistic theory; the democratic and political theory; the moral and ethical theory‚ and the
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References: Website – Web document 1. Industrial Relationship. SHRM website (2013) Title of web document – Employee relations. Available from - URL. [http://www.shrm.org/hrdisciplines/employeerelations/Pages/default.aspx] Wikis 1. Wikipedia (2013) Industrial Relations [Industrial Relations]. Available from - URL. [http://en.wikipedia.org/wiki/Industrial_relations] 23
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Abortion Should Be Legal THESIS When one engages in controversial topics ethically and culturally like abortion‚ one has found most people tend to latch on to a specific idea. One example would be those in favor of abortion being legal are unwilling to go beyond the fact that a woman has a right to her own body. Second example would be those that think abortion should be illegal would be unwilling to go beyond the thought that abortion is murder. People have so much confusion on this issue because
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Employee relations may be defined as those policies and practices which are concerned with the management and regulation of relationships between the organisation‚ the individual staff member‚ and groups of staff within the working environment. The objective of the policies and practices are to create • An effective mechanism for communication and participation • A safe and secure work environment • Commitment for the employer and motivation for the employees Employment relationships are built
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