Customer Service Unit 1 Understanding the organisation Session 5 Know the organisation’s policies and procedures Handout In this Session‚ you have learned about: The principles‚ policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles‚ policies and procedures Issues of public concern relating to your industry and organisation. Principles‚ policies
Premium Communication Public relations Employment
1. The Career development session was conducted in the seminar hall on the ground floor. It had around 30 seats with study desk for writing. The class room was air-conditioned and also had projector facility with the computer connected to it. Additionally it had 2 speakers. I felt the ambience was very impressive; the room was maintained with the proper ventilation and well lit. The class was very well suited for a training session. Henceforth I made my mind to have the
Premium Psychology Learning Motivation
D1 Essay Criteria: To evaluate your communication skills with children. In this essay I will evaluate my communication skills within placement settings realising the positives and where there is room for improvement. I think my communication with children in both placement 1 and 2 has been very successful. By practising what I have learnt in Positive Relationships I have learnt to communicate in an effective way. By getting down to eye level I have realised that it leads to more effective
Premium Communication Writing Learning
Produce an autobiography of your learning experiences to date‚ illustrating how they have influenced your view of how teachers can help learners. Since the age of three education has played an important role in my life‚ with certain teachers and experiences having a major influence on my life‚ more so now that I am studying to become a teacher. My earliest memory of my education is when I was in reception in primary school. My teacher‚ Mrs Herbert was the best teacher in the school‚ to me
Free School Teacher Education
Understand learning and teaching strategies in lifelong learning 1.1 Analyse learning and teaching strategies used in own specialism Define learning strategies In recent years‚ the role of learners in constructing their own knowledge has been emphasized in recent constructivist view towards knowledge acquisition. According to Lessard and Clouston (1997)‚ in the last few decades a significant shift has taken place resulting in less emphasis on teaching and greater stress on learner and learning. There
Premium Education Learning Educational psychology
faced with issues which may need basic knowledge of numeracy‚ literacy or ICT skills outside of the teaching environment. These skills could also be taught separately and it works quite well‚ however it rarely provides sufficient practice. The best way to teach skills is to habitually embed them into ordinary teaching practice. (Petty G‚ 2009:470). As per Geoff Petty (Teaching today‚ 2009:471) the following steps should be taken to incorporate functional skills into teaching:- • Assessment requirements
Premium
the same as they were in 2008. 2. How would this change if the unit sales pattern was 10‚000 units‚ 5‚000 units‚ 20‚000 units‚ and 5‚000 units in the four quarters? Why? 3. Assume 10‚000 units are sold each quarter in 2008. If the company adopted FIFO on January 1‚ 2008‚ how would this affect the financial statements? 4. In the “as if” income statements prepared by James Colburn‚ the costs of mower units and transportation were rising for 2007 and 2008. How would the company’s deliberations
Premium Sales Income statement Consultative selling
Explain how you could promote inclusion‚ equality and diversity with your current/future learners. Identify other points of referral available to meet the potential needs of learners. Equality is about ’creating a fairer society‚ where everyone can participate and has the opportunity to fulfil their potential’. It means ensuring those pupils are treated equally in terms of the opportunities they are provided with. This arises from anti discrimination legislation and ensures individuals are not
Premium Education Ethnic group Race
TQ4 Teaching and Learning approaches (Ass. Crit. 2.1) Education is an ever-changing part of society. A teacher is faced with new challenges and difficulty that have never been dealt with before. Learners come with different life stories. Every student has strengths and weaknesses that reflect in the group. As a Teacher I must understand and focus on utilizing each student ’s strengths and work to improve weaknesses. Learners learn in a variety of ways and from one another. The ideas and view each
Premium Learning Education Educational psychology
Understanding and using inclusive teaching and learning approaches in education and training The aim of this assignment is to gain an understanding into inclusive teaching and learning approaches as well be able to use them in my teaching. It will also explore how I can create a learning environment that engages and motivates students and my planning‚ delivery and evaluation of my teaching. The Warnock Report 1978 introduced the idea of Special Educational Needs and encouraged the thought process
Premium Education Educational psychology Skill