REQUIREMENT NO.1 Table of Contents I. Introduction & Definition of terms -------------------------------- 1 II. Difference between the following: a) Product & Service --------------------------------------------- 4 b) Manufacturing of Products & Rendering of Service ------ 4 c) Quality Base & Time Base Strategies -----------------------5 III. Forms of Production Process ----------------------------------------6 IV. Classification of Production System --------------------------------7
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SERVICE ENCOUNTER: Harry Beckwith mentioned service as “Selling the invisible”.(Barlett‚ 2001). Service encounter is a dealing in which one person supply a good or a service to another person. (for example selling a product‚ selling a service an appointment with a doctor etc..). There are different types of service encounters. Service may be direct contact services( like service in an hospital) or indirect contact services( like service produced in a call center). Examples: 1
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P4: Evaluate the external corporate communications of an existing product or service. Task 4: Evaluate the external corporate communications of an existing product or service. External business communication is the exchange of information and messages between an organization and its external customers outside its formal structure. One way McDonald’s communicates to its external customers is their website. There are many different methods used by the company’s website and these are: the use of
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this internship report is to achieve theoretical knowledge about business administration and practical knowledge. I got the opportunity to do my internship program from Grameenphone Ltd therefore I have decided to do an internship report on “Product and service marketing strategy of cellphone industry: Study on Grameenphone." Internship program is basically a three month duration program where I worked under the Internet and broadband commercial division. OBJECTIVES OF THE INTERNSHIP PROGRAM
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increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products in accepting the marketing concept
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marketing mix for a new product or service Introduction In this assignment‚ I am going to describe and explain how Apple uses the marketing mix for one of its latest product‚ a mini IPad. Marketing mix Marketing mix is commonly known as the 4Ps: product‚ price‚ place and promotion. These are controllable element and it importantly use when determined and adjusted until the right combination that serve the needs of the product’s consumers. Description of the product The product I have been chosen
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Compare the methods used to distribute two selected products and services In this report I will be comparing methods used by two different retailers on how they distribute two chosen products‚ of my choice‚ in two different retailing sectors. Seeing as the food and clothing sector both have very different styles of how they meet their product requirements‚ I will compare Tesco and JD; The products from these two companies itself that I’m going to compare is ‘Tesco Value Bread’ and Nike hoodies.
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organisation identifies the key characteristics of products and services and their effect on the market. At braaap their main product is superlight motorcycle’s design and test in Australia. Also they organized superlight riding and racing‚ and how braaap run a business online and how it is success. Products and services All braaarp motorcycles are design and tested in Australia‚ because it is an online shop they got a well organize and a good services. Customer can choose their own plastics colour
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According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products causing lack of confidence
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Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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