After viewing the multi-media presentation‚ “The Culturally Competent Organization”‚ examine the case study titled‚ Heritage Valley Medical Center: Are Your Managers Culturally Competent? On pages 429-432 of the textbook. Then answer the following questions. The Heritage Valley Medical Center managers are in fact competent because‚ they have a clear openness and respect for diverse staff and clients. Over the years the organization has had a perfect reputation for providing services to all culturally
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Each element illustrates different views and concepts in looking things in an organization. Moreover‚ I will provide some examples‚ similarities and differences between them. In part B‚ these perspectives will explain Google and its relationship with the environment. Modern The theory of modernist is to discover the principal and practices that manage organizations universally. Modernist sees organizations and buildings as real entities. Furthermore‚ modernist view that power are ideas to influence
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align internal workings with outside concerns. It represents a resolution of contending claims from various groups within the organisation. Structures are a blueprint for officially sanctioned expectations and exchanges among internal players and external constituencies. * * The structural frame upholds the notion that organizations are judged primarily on and by the proper functioning of those elements which constitute good organization: 1. Giving appropriate emphasis to the process integrating
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Chapter 1a: Strategy and the organisation 1.0 What is an organization? 1.1 An organization as a collection of components 1.1.1 Internal environment An organization can be seen as consisting of the following components: Strategies Structures Systems Skills Staff Style Shared beliefs: Social systems Note: McKinsey’s 7S framework 1.2 Organisations as collections of people and entities 1.2.1 Internal Stakeholders (i) Board of Directors (ii) Managers (iii) Staff (iv) Unions
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Customer Retention Strategies Tifiani Cook Everest Online MAR 2305 – 9 June 1‚ 2014 Customer Retention Strategies Assume you are doing a classroom presentation on customer retention strategies. Reread your responses to the What Do You Think? questions that you completed throughout this chapter. 1.What are some service attitudes and practices that promote retaining customers? Customer retention refer to a strategy with the purpose of doing whatever it takes to keep a company’s current
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WHAT IS MOTIVATION? Motivation may be defined as the process that account for an individual’s intensity‚ direction‚ and persistence of effort towards attaining a goal. Intensity is concerned with how hard a person tries. This is the element most of us focus on when we talk about motivation. However‚ high intensity is unlikely to lead to favourable job-performance outcomes unless the effort is channelled in a direction that benefits the organization. Therefore‚ we have to consider the quality of effort
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References: Gastil‚ J. (1993). Democracy in small groups: Participation‚ decision making‚ and communication. Philadelphia‚ PA: New Society Publishers. Mumby‚ D. K. (1988). Communication and power in organizations: Discourse‚ ideology and domination. Norwood‚ NJ: Ablex. Pfeffer‚ J. (1981). Power in organizations. Boston: Pitman. Aarts‚ H.‚ Dijksterhuis‚ A.‚ & Custers‚ R. (2003). Automatic normative behavior in environments: The moderating role of conformity in activating situational norms. Social Cognition
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It reflects the organization’s mission and strategy from four (4) perspectives: financial‚ internal business‚ customer‚ and innovation and learning. TABLE 1 SHOWING THE 4 PERSPECTIVES Financial perspective (whether the strategies are contributing to bottom-line improvements) Customer perspective (managers identify customers and market segments in which the business will compete) Internal Business Process(executives identify the critical
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BEHAVIOR IN ORGANIZATIONS COURSE DESCRIPTION This course covers the analysis of the nature of organizations‚ human nature and needs‚ and the complex set of behavioral forces and relationships that influence organizational effectiveness. It also deals with the analysis of cases in organizational relationships‚ problems of interpersonal relationships‚ communication system and organizational change. COURSE OBJECTIVES At the end of the course‚ students are expected to: 1. Explain the fundamentals
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Name of Organization: Magsasaka at Siyentipiko para sa Pag-unlad ng Agrikultura (MASIPAG) Farmers-Scientists Partnership for Development Address: 3346 Aguila Street‚ Rhoda Subdivision‚ Los Banos‚ Laguna History MASIPAG is a farmer-led network of farmer organizations and local communities‚ representing more than 30‚000 farmers in the Philippines who all believe in the sustainable use and management of biodiversity through people’s control of genetic resources‚ including the associated
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