adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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How values affect individual and organizational behaviour Schwartz (1992) described values as desirable‚ trans-situational goals‚ changing in significance that serves as guiding principles in people’s lives. In simpler words‚ values evolve from circumstances with the outside world and can change over time. They are believed to have a significant influence on the behavioural and emotional of individuals (Rokeach‚ 1973)‚ also on the organisational culture (O’Reilly & Chatman‚ 1996). Values
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COMMUNICATE IN A BUSINESS ENVIRONMENT Candidate: Frances Chambers Workplace: Unit: - 222 Level: 2 Credit Value: 3 This statement demonstrates my knowledge and understanding of Learning Outcomes. Learning Outcome 1: Understand the purpose of planning communication 1.1 Explain why different communication methods are used in the business environment. Effective communication is vital to the smooth running of a business and various methods of communication are used within a business environment
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The film shows the power and political influence that these large corporations have and how these corporations have taken advantage of the American people for the pursuit of profit. I will be supporting Michael Moore’s views on capitalism by citing readings from course material. I will use three readings to support Michael Moore’s views on corporate political dominance‚ his view on capitalism itself and also how corporations have taken advantage of society for personal gain. Michael Moore’s interpretation
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Criminal Procedure Name:_Kelyne A. Folefac _________ Chapter 11: Extra Credit - Due: May 7 Instruction: Please complete and submit a hard copy in class on Tuesday May 7 (10 points). Chapter 11 Fill in the Blank 1. If the prosecutor files charges which are discriminatory in nature‚ the prosecutor has violated the _________Fourteenth___________ Amendment of the U.S. Constitution. 2. According to the Supreme Court‚ prosecutors have enormous _____Discretion___ in determining what charges
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INTRODUCTION TO MICROSOFT ACCESS 2007 INTRODUCTION Microsoft Access (usually abbreviated as MS Access) is an easy-to-use program for creating and maintaining databases. All database queries‚ forms‚ and reports are stored in the database‚ and in keeping with the ideals of the relational model. MS Access software used for creating databases * Quickly * Accurately * Using wizards and templates developed to maintain the integrity of your data * Data are just information
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Remote access policy Purpose The purpose of this policy will provide the standards for connecting to any DoD networks from any host. These standards are created and designed to minimize any potential exposure to DoD network (s) from damage which may result from unauthorized user or access of DoD networks. Damages include loss of confidential or sensitive data‚ intellectual data‚ and damage to critical DoD internal systems. Scope This policy will apply to all DoD employees‚ contractors‚ vendors
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Explain giving examples how the reliance on journalists working in commercial media constraints the ability of media advocates Explain how an elitist theory of democracy and focus on mainstream journalism constraints the ability of media advocates How would media advocacy look like if informed by a participatory theory of democracy? Explain giving examples Why is democracy a dangerous form of government? Explain. Democracy includes a genuine competition for power. Explain Democracy permits mass participation
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How does ICT Support Children’s Learning & Development T he technical advances of the last thirty years and the introduction of the internet‚ globalisation has made the world a smaller place and Information and Communication Technology (ICT) has become increasingly important part of everyday life. Today‚ it is reported that over eighty percent of households have a personal computer (PC)‚ with sixty eight percent Internet enabled. (Marketresearch.com‚ 17/05/09) Subsequently‚ government has
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GR8 EZ Way 2 Communicate In the technological world we live in‚ staying connected to friends and family is easier than ever. Almost everyone owns a cell phone or PDA and seems to be connected to it like a Siamese twin joined at the hip. These technological devices allow us to be able to communicate quickly‚ easily‚ and constantly by using the language of texting. Because of this wonderful new language‚ today instead of writing‚ “that was really funny‚” we simply write “LOL” which stands for “laugh
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