context of a service industry |11-12 | |P3.2- Demonstrate appropriate product and/ or service knowledge and customer care |12 | |P3.3-Explain and rationalise decision made to support-achievement of agreed goal or objective |12-13 | |P4.1-Explain how own managerial and personal skills will support career development in a service industry |13 | |P4.2-Devise a development plan to reflect career and personal development
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Introduction: 2 1.1 Objectives: 3 2 Manager of Marketing and Customer Service in the partnership Uzdrowisko Iwonicz S.A.: 3 2.1 Ideal model of manager: 4 2.2 Key responsibilities of Marketing and Consumer Service Manager: 5 2.3 Typical working day: 5 3 Marketing and Customer Service organization structure: 6 4 Key factors affecting good team work: 7 5 Conclusion: 7 6 Bibliography: 8 Balon Sandra sab39@aber.ac.uk Assignment Brief: ‘Interview with a Manager’ Introduction to Management
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activities to achieve desired outcomes. A manager is someone who works with and through other people by co-ordinating their work activities to accomplish organisational goals. (Robbins‚ Stagg‚ Coulter‚ 2003‚ p.10) This definition states‚ the fundamental responsibility of a manager‚ is to accomplish the organisations objectives by ’getting things done through people’. There are however several ways of conceiving managerial responsibilities‚ as a ’manager’ can be viewed from many different positions
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Brilliant Public Speaking Amber Owens BCOM/275 Business Communications and Critical Thinking August 5‚ 2014 Brilliant Public Speaking was a very informational video. I enjoyed hearing from each and every person in the video. Each person brought something new to the table and gave their view of public speaking. The one thing that stood out of my mind the most is how each and every one of them said to make the speech personal. One person said that facts are true‚ but
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management literature. There is a close connection between leadership and power. People follow leaders because they have power and people will follow them‚ the leaders get the power to lead. French and Raven (1959) identified that the power bases that managers can use are aimed to influence employees which include two types of personal power: expert power (respect accorded because of knowledge or skill and referent power (personal identification with and desire to emulate the leader). Three types of position
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Critically asses and evaluate what functions Managers Perform in a Modern organisation and what skills they require? There are many different views on what functions managers should or are expected to perform within a modern organisation and what skills they require. Rosemary Stewart (1967) expressed this idea‚ ’A manager is someone who gets things done with the aid of people and other resources ’. Being a manager is not only a distinct occupation but is also a desired universal human activity
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of a Good Manager verses a Bad Manager Introduction: Why do some people become good managers and others do not? The issue is that they have not developed the necessary skills and behaviors because they have not had any formal management training. Too often people are promoted into management positions but are not given the right support and development to fulfill their role adequately. A good manager has organization skills‚ people management‚ and professionalism‚ a bad manager struggles with
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| MANAGER INTERVIEW | | | Introduction: “Leadership is understanding people and involving them to help you do a job. That takes all of the good characteristics‚ like integrity‚ dedication of purpose‚ selflessness‚ knowledge‚ skill‚ implacability‚ as well as determination not to accept failure” (Burke 1995). The purpose of this paper is to interview a manager from an organization and find out the leadership styles she uses to effectively manage the staff there. This paper also looks at
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Discussion on: Every Line Manager is an HR Manager Introduction “Slowly but surely‚ line managers are taking over the HR front line. Gone are the days when the first port of call for any people management query was the HR department.” – Lucy McGee (Personnel Today) This is partly because HR as a function has transformed over the past decade. Administration is often outsourced‚ legislation has become more complex‚ European Union regulations have to be understood and adhered to‚ compensation is now
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To: Dr Pepper Snapple Group From: Robin Hansen‚ Blake Bowen‚ Rachel Scott‚ Bradin Hanson Date: April 19‚ 2013 Subject: Italy Informational Report COMBATTING COMMUNICATION BARRIERS BETWEEN ITALY & AMERICA Relationships are highly valued in Europe‚ especially for Italians. In order to build a business relationship‚ some cultural understanding must be acquired to combat the differences between Italian and American business people. For this reason‚ it is good to understand these four aspects:
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