(I) Reguladores (I) R l d Organizadores (O) Propósito P ó it (Z) Insumos Transformación (Y) Bienes / Servicios (X) Suministradores (S) Actores (A) Clientes (C) Declaración de Identidad STAKEHOLDERS + INTERVINIENTES = PARTICIPANTES Stakeholder Toda aquella persona‚ grupos de personas‚ organizaciones o instituciones que son relevantes para la transformación que lleva a cabo la organización T-ASCO-I Cadena de Valor de Porter (CVP)/Modelo Delta (Efectividad Operacional
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group quality management is based on the standard ISO 9001‚ this standard must be met in order to obtain operating license and type of approval to produce and sell vehicles. Volkswagen group view quality of products and services as a key factor in maintaining customer satisfaction and when a customer is satisfied with the product or services‚ they stay loyal and continue to demand for more. Quality assurance helps develop a concept‚ setting guidelines‚ recommendations and tips for quality management
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of total quality management (TQM) began initially as a term coined by the Naval Air Systems Command to describe its Japanese-style management approach to quality improvement. An umbrella methodology for continually improving the quality of all processes‚ it draws on a knowledge of the principles and practices of: The behavioral sciences The analysis of quantitative and nonquantitative data Economics theories Process analysis TQM TIMELINE 1920s Some of the first seeds of quality management
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enterprise and look upon management as a career. The nature of management as a science‚ as art and as a profession is discussed below : Management as a Science : Development of management as a science is of recent origin‚ even though its practice is ages old. Fredrick W. Taylor was the first manager-theorist who made significant contributions to the development of management as a science. He used the scientific methods of analysis‚ observation and experimentation in the management of production function
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Implementing a Customer Relationship Strategy" The Asymmetric Impa ’et of Poor Versus Excellent Execution Mark R. Colgate Peter J. Danaher University of Auckland‚ New Zealand The benefits of developing customer relationships are well established. However‚ a well-intentioned relationship marketing strategy may fail because of poor implementation. In this study‚ the authors look at the effects of implementing a customer relationship strategy. Specifically‚ they examine the implementation
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Tools of Total Quality Management Presenter : Ms Rina Sajise Seven (7) Tools of TQM Pareto Analysis: Pareto Chart 45 120% 40 100% 35 30 80% 25 60% 20 15 40% 10 20% 5 Vilfredo Pareto – Italian Economist 0 No signature Non-legible writing Current Customer Frequency Operations Management: An Asian Perspective (William J. Stevenson and Sum Chee Chuong) No address Cumulative Percentage Other 0% Understanding the Pareto Principle Doing 20% of work generates advantage of 80% of
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Introduction Total Quality Management‚ TQM‚ is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. This management approached originated in the 1950’s and become more popular since the early 1980’s is a description of the culture and attitude inside the organization that let provide customers with products and services that satisfy their needs. It needs quality in all aspects of the company’s operations‚ with processes
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various companies‚ schools‚ institutes on demand. The price for these sales varies according to number of pieces required. The shop has all their customer details recorded for further use and sends them offer letters in case a sale is decided by the management. They also prefer taking feedback from the customer about the salesman who served them‚ ambience of the shop‚ variety of goods‚ etc. for improving themselves. The shop has all details of their employee recorded (including their designation and
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Stakeholder orientation- DEGREE – which a firm UNDERSTAND AND ADDRESS s DEMAND * Comprises 3 set of activities * -the organization wide generation of data about stakeholder group & ASSESSMENT of the firm’s effect on these group * The distribution of this information throughout the firm * The ORGANIZATION RESPONSIVENESS as a whole to this intelligence. 2) BEGINS identify the relevant stakeholder ‚ the RS should be analyzed on the basis of power that enjoy as well as by the ties
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Introduction Stakeholders are individuals and constituencies that contribute‚ either voluntarily or involuntarily‚ to its wealth-creating capacity and activities‚ and who are therefore its potential beneficiaries and/or risk bearers1. There are several different types of stakeholders associated with a corporation‚ and those stakeholders can have different views and opinions on what corporation ’s goals should be and how they should be running. I have interviewed three different stakeholders of Staples
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