customers was treated less critical and vocal by the businesses and markets was treated just as dumping grounds for the products‚ however this situation does not prevail anymore because of the tremendous transformation happening in the retail food industry since last five decades. Today customers have more choices than ever before‚ through more diverse channels. Even the expectations of customer are higher than ever before. Companies who fail to leave up to the expectation are finding hard to get
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THE COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s
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The External Environment affects the internal operations of all businesses. What’s happening in the world of politics‚ economics‚ socially and technologically impacts how a business has to act in order to survive. External elements that affect the inner working of a business are known as PEST factors. ‘PEST’ is an acronym for Political‚ Economic‚ Social and Technological. Politics may affect the ability of a business to achieve its aims and objectives and changes in laws may mean a company has
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Stakeholder For other uses‚ see Stakeholder. Internal and external stakeholders of a company A corporate stakeholder is a party that can affect or be affected by the actions of the business as a whole. The stakeholder concept was first used in a 1963 internal memorandum at the Stanford Research institute. It defined stakeholders as "those groups without whose support the organization would cease to exist."[1] The theory was later developed and championed by R. Edward Freeman in the 1980s
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Food is a basic necessity. The industry which deals with preparing food items/products refers to the food service industry. The food service industry is and will always remain in high demand because of its genre. Restaurants and fast foods mainly contribute to the food service industry. “Fast food” generally refers to the type of restaurants that sell quick‚ inexpensive take-out food. During a relatively brief period of time‚ the fast food industry has helped to transform not only diet‚ but also
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1. Compare and contrast the advantages and disadvantages to the female of external versus internal fertilization. In comparing‚ external fertilization occurs when the release of both sperms and eggs into an external environment‚ the sperm will then fertilize the egg outside of the organism for example in spawning. Internal fertilization‚ on the other hand‚ occurs when the egg is within the female‚ and a male mounts the female and releases sperms into her. The advantages of internal fertilization
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natural food have‚ certain chemical compound have discovered and developed certain ways to preserve food and extend their life for longer. Furthermore‚ there are many different types of chemical compounds were added to our daily diet‚ yet certain chemical compounds can be listed on the nutrition label‚ and even they cannot be tested or seen on the products. Butylated hydroxyanisole and Butylated hydroxytoluene and Ethanol are among of that chemical compounds‚ which were used in certain food and beverages
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Management Vol. 7(4)‚ 260-264‚ 28 January‚ 2013 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM12.1307 ISSN 1993-8233 ©2013 Academic Journals Full Length Research Paper Accounting information systems in the fast food industry: A valuable tool for small business survival Thembelihle Allah‚ Puleng August‚ Siphamandla Bhaza‚ Tinashe Chigovanyika‚ Unathi Dyan‚ Tinashe Muteweye‚ Mandisi Ngcoza‚ Neliswa Tshiwula‚ Vuyiseka Qambela‚ Yanga Vooi and Juan-Pierré Bruwer* Faculty
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1. Market Failure - Introduction www.tutor2u.net/economics/.../a2-micro-market-failure-introduction.... by Geoff Riley - in 117 Google+ circles Sep 23‚ 2012 – Market failure occurs when freely-functioning markets‚ fail to deliver an efficient allocation of resources. The result is a loss of economic and social welfare. ...externalities (e.g. the effects of environmental pollution) causing the ... 2. Tutor2u - Market Failure - What is Market Failure? www.tutor2u.net/economics/content/.../marketfail/market_failure
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familiar with; explain how factors in the external business environment influence marketing strategies and outcomes ‘Betfair betting exchange processes more than seven million transactions a day- that’s more than all European stock exchanges combined.’(Betfair‚ 2011) With this sentence we can observe the magnitude and growth that an online gambling company like Betfair.com has achieved. To reach this point they have dealt with many issues in their external environment and they have overcome these problems
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