A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL i A Report on USING SERVQUAL Model to assess Service Quality of AIRTEL Submitted to Mr. Kazi Mahfuz Mamtazur Rahman Course Instructor Course Title: Service Marketing Course Code: MKT 402 Prepared by— Team: Megamind Aniqa Tahsin Anchal(787) Md. Saidur Rahman (792) Md. Shafaeth Zaman (802) Muqtadir Fattah Nayeeb (807) Nafiz Imtiaz Noor(816) Md. Ashiqul Islam (1332) Md. Asiful Islam (1985) Date of Submission 20th April‚ 2013
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Benjamin Franklin in 1732‚ "Poor Richard’s Almanack" was a guide to both weather forecasts and wise sayings. Franklin used the pseudonym Richard Saunders in writing the text‚ which became an annual publication up until 1757. Response to the almanac was tremendous‚ and it sold as many as 10‚000 issues a year. Second only to the bible‚ "Poor Richard’s Almanack" was one of the most popular and purchased publications in colonial America. The almanac stressed the two qualities Franklin found to be essential
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Malpractice or Poor Judgement? The practice of medicine has never claimed to be an exact science. In fact‚ it is very much a hit-and-miss situation. Taking into account these above factors‚ India seems to be on a destructive trend regarding their level of health care. Ever since private medical services fell under the Consumer Protection Act (COPRA) in April 1993‚ the number of malpractice suits filed against doctors has begun to soar. For example‚ in Kerala‚ approximately 1800 cases (15%
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Poor health habits 1. who want to stop a bad habit or start a good one Human being’s body needs healthy food. If people have poor eating habit‚ their body will have negative impacts. People must do more attention on what they eat and what they drink. Body metabolism is influenced by what we eat and contributes to either healthy being or illness in the body. The concentrating of this address the distresses of poor eating habit in a proposal decrease
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QUALITY MANAGEMENT “Quality is never an accident; it is always the result of high intention‚ sincere effort‚ intelligent direction and skillful execution. It represents the wise choice of many alternatives.” – Willa Foster EXECUTIVE SUMMARY This research operations report provides an analysis of managing quality in operations with an application to the banking industry. The report defines quality and explores why quality is important by presenting some benefits associated with good quality
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Managing Cost of Quality: Insight into Industry Practice Andrea Schiffauerova *‚ Vince Thomson ** * École Polytechnique de Montréal‚ Department of Mathematics and Industrial Engineering‚ Montreal ** Department of Mechanical Engineering‚ McGill University‚ Montreal‚ Canada Article Reference: Schiffauerova‚ A. and Thomson‚ V.‚ “Managing cost of quality: Insight into industry practice”‚ The TQM Magazine‚ 2006 Abstract This paper reports on the study of the quality costing practices at four large
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Quality as the Key Success Factor In Winning the Global Car War Massachusetts institute of Technology (MIT) conducted an extensive study of the global car industry that compared operations at General Motors‚ Toyota‚ and the joint venture between GM and Toyota‚ the New United Motor Manufacturing Inc. (NUMMI) plaint in Fremont‚ California. The result of the study should raise some very disturbing questions about the quality and productivity of American operations‚ namely: • Why did GM’s Framingham
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SOCIO-CULTURAL FACTORS AFFECTING THE QUALITY OF ENGLISH LANGUAGE LEARNING AMONG SELECTED FIRST YEAR COLLEGE OF EDUCATION STUDENTS AT ANGELES UNIVERSITY FOUNDATION By Celis‚ Marjorie Han‚ Pureum Narciso‚ Kris Nuqui‚ Janella B.S.E English III January 4‚ 2011 CHAPTER I THE PROBLEM INTRODUCTION The English language is said to be the global lingua franca that is used by several countries so as to communicate with other countries. That is why we need to be proficient
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http://www.plating.com/platingtechnical/poorsdhesion.htm POOR ADHESION Poor adhesion results in the chrome deposit separating from the substrate. This can occur as either peeling or blistering of the chromium layer‚ and can happen immediately as the part comes out of the bath‚ or later when it is put into service. Unfortunately‚ a viable nondestructive test for adhesion is not available. An inconclusive tests is to immerse the part in boiling water AP‚ until it is up to temperature‚ then immediately
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Guard and the National Workshops‚ both the repression and insurrection respectively‚ were former allies in the February Revolutions. The Mobile Guard would triumph over the National Workshops‚ and the ideals of revolution were abandoned. “Armies of the Poor” opens with Traugott seeing an anomaly in Karl Marx’s claims that the proletariat insurgents were
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