Factors affecting Customer Satisfaction Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction: * Departmentwise capability of the supplier. * Technological and engineering or re-engineering aspects of products and services. * Type and quality of response provided by the supplier. * Supplier’s capability to commit on deadlines
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paper will discuss about job satisfaction and its relation with job performance and absenteeism. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job. Stephen P. Robbins based in his book (Organizational Behavior‚ 12th edition) described job satisfaction as a positive feeling about one’s job resulting from an evaluation of its characteristics. Job satisfaction is one of dependent variable of organizational behavior. It becomes one of primary
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Staffing and Employee Job Satisfaction IVK has had a hard time with communication among their different groups. As we learned from Barton throughout the book‚ each department has a problem communicating with the next. Whether they do not understand each other or they believe their issues are more important than the next‚ it hinders progress and needs to change. From a consultant’s perspective‚ we will be analyzing how IVK can keep their current employees happy and creative‚ help them to understand
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When it comes to finding a satisfied job or getting a decent position in the future careers‚ especially for those who are young and ambitious‚ different people have different considerations. Financial gains‚ the realization of self-value and the potential development of that field can all affect the decision of the particular person. Some people claim that financial gains should be the first thing to concern about in choosing a career‚ while I strongly dis agree with this point. Admittedly‚ financial
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Introduction The notion that employee job satisfaction should be a top priority for managers has been one of much debate. Although managers have many roles in organizations‚ their most important purpose is to manage their organizations in a way that can maximize profits. Thus‚ investing time‚ effort and money in ensuring that employees are satisfied in only worthwhile if it results in higher productivity and profitability for the firm. Early theorist analyzed that increased profitability should
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dramatic development in the field of telecommunications in the recent years. As a result; the telecom companies have attracted many employees and have become top employers in the country. These firms require engineers‚ marketing persons and finance people in large numbers. Availability of such opportunities in local market means that local talent does not have to search for job abroad. Also the pay scales of our local market are much less than that of international market. So the telecom firms also feel
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University of Phoenix Material Origins of Psychology and Research Methods Worksheet Part I: Origins of Psychology Within the discipline of psychology‚ there are several perspectives used to describe‚ predict‚ and explain human behavior. The seven major perspectives in modern psychology are psychoanalytic‚ behaviorist‚ humanist‚ cognitive‚ neuroscientific/biopsychological‚ evolutionary‚ and sociocultural. Describe the seven major psychological perspectives using two to three sentences each
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this questionnaire‚ which should only take a few minutes to fill in. The information you give here will be treated strictly for research purpose. The objective of this questionnaire is to establish a relationship between Company Ethics‚ Employee Job Satisfaction and Employee Performance. Kindly fill in the blank spaces given next to the questions. Encircle the most suitable option where required. NAME: AGE: __________ GENDER: (a) Male (b) Female DEPARTMENT: ______________________ MARTIAL
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Survey Questionnaire on job satisfaction Dear respondent‚ This survey questionnaire on job satisfaction is a part of Internship report titled “job satisfaction among public service holders – an analysis of Investment Corporation of Bangladesh view” which will be made as per the requirement to fulfill the course named Internship (BUS 498) under supervision of Ms. Tasnuva Rahman‚ Assistant professor‚ Faculty of Business Administration‚ Eastern University. The survey is conducting by me – Poly Karmakar
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Proposal on Job Satisfaction of Bank Employees in Bangladesh. Submitted To Saroj Kumar Saha Professor Dept. of Accounting & Information Systems University of Dhaka. Submitted By Md.Shamim Hossain Roll: 13078‚ Section: A 13th Batch‚ BBA (AIS) Dept. of Accounting & Information Systems. University of Dhaka. Date of submission: 09/07/2011 Date:09/07/2011 Saroj Kumar Saha Professor Dept. of Accounting & Information Systems University of Dhaka
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