---------------------------- 1. Discuss briefly about customer retention strategies in customer relationship management. The various customer retention strategies are: A. Reducing Attrition Virtually every business loses some customers‚ but few ever measure or recognise how many of their customers become inactive. Most businesses‚ ironically‚ invest an enormous amount of time‚ effort and expense building that initial customer relationship. Then they let that relationship go unattended
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The Hong Kong Polytechnic University School of Hotel and Tourism Management HTM3129 Lodging Management Lecturer & Tutor: Dr. Deniz KUCUKUSTA Group Project Title: Effective Customer Relationship Management—Customer Loyalty Program Class Group: Thursday‚ SEM004 16:30—17:30 Group Member: Leung Mei Wun‚ May (10626919D) Ngan Ho Shan‚ Iris (10571756D) Poon Wing Lam‚ Yvonne (10627025D) Wan Wing Tung‚ Yuki (10542306D) Wu Kit Wing Ophelia (10504166D) Date of submission: Total no. of words: 2nd
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the late 1980’s was pivotal because it changed the way that marketing was perceived. Brand Awareness – is assets that can be extremely durable thus sustainable. It can be very difficult to dislodge a brand that has achieve dominant awareness level. Brand Loyalty - An existing base of loyal customers provides enormous sustainable competitive advantages. It reduces the marketing costs of doing business‚ since existing customers usually are relatively easy to hold. Brand Associations- Anything
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Introduction Marketing principles made a fast swift from the conventional methods to the modern marketing. From the literature‚ we can marked the shift from product centric view to customer centric view .i.e. from” inside-out to outside-in”. This made an outstanding shift from Mc Carty’s 4p concept to value based marketing. Emphasising this shift the Piercy(2009)imprint that marketing is a set of management activities that define ‚create and deliver value to the customers. The essay is divided
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activities of the customers (Ngai‚ 2005; Chen & Popovich‚ 2003; Mendoza‚ et al.‚ 2006 cited in Mosadegh & Behboudi‚ 2011). The processes and the technologies in the traditional CRM is designed to maintain relationships for potential repeat purchases. Customer management is based on the operational responses‚ which is from the sales‚ marketing and customer services sections. Data and information collected from the customers are processed in the CRM system to create better customer ’s strategy (Mosadegh
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Table of Contents 1.0 Introduction 2 2.0 Element of Marketing Mix 2 2.1 Price 3 2.2 Place 4 2.3 Product 5 2.4 Promotion 6 3.0 Corporate Social Responsibility(CSR) 7 4.0 Customer Relationship Management(CRM) 8 5.0 Marketing Strategy 9 5.1 Marketing plan 9 6.0 Conclusion 13 7.0 Reference 14 8.0 Appendix 16 1.0 Introduction Suria KLCC is one of the world tallest and well-known buildings in world. Suria KLCC remains its position as leading retail centre in
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What is High Value Engineering? High Value Engineering (HVE) is a formulated approach applying engineering technologies‚ innovative competencies to the production‚ progression and distribution of products and services to achieve essential functions at the most profitable operational costs while maintaining required operational standards‚ thus achieving value creation. (University of Birmingham‚ n.d) Typical forms of value creation Organizations typically achieve value creation through integrating
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professionalism as their international counterparts.[11] For this the panel recommended that recruitment procedures‚ training and remuneration policies of public sector banks be brought in line with the best-market-practices of professional bank management.[4][6] Secondly‚ the committee recommended GOI equity in nationalized banks be reduced to 33% for increased autonomy.[4][12][13] It also recommended the RBI relinquish its seats on the board of directors of these banks. The committee further added
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09BSP040 International Marketing An International Marketing Report for Original Source Contents page List of Tables | | Abbreviations | | Executive Summary | | 1.1 Introduction | | 2.1 Internationalisation | | 3.1 Foreign Market Segmentation and Targeting | | 4.1 Environmental Analysis | | 5.1 International Marketing Objectives | | 6.1 Foreign Market Entry Strategy | | 7.1 Product/Service Mix Preparation | | 8.1 ConclusionReferences | | AppendicesAppendix
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CHAPTER 6 - Analyzing Consumer Markets The aim of marketing is to meet and satisfy target customers’ needs and wants better than competitors. Marketers must have a thorough understanding of how consumers think‚ feel‚ and act and offer clear value to each and every target consumer. Successful marketing requires that companies fully connect with their customers. Adopting a holistic marketing orientation means understanding customers— gaining a 360-degree view of both their daily lives and the
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