Internal Control Case Study Jiyang Zhou According to published reports‚ what happened at Haight Ashbury Free Clinic is typical of the types of employee fraud that happens day in and day out at many organizations. It was nothing overly sophisticated and demonstrated how insiders who know the peculiarities of differing requirements use their knowledge for their own enrichment. A former CFO of the clinic took advantage his knowledge that requires nonprofits receiving federal grants to return any
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2013:36-46 ISSN 2319 – 7285 CONSUMER BEHAVIOUR ON CONSUMER DURABLES WITH REFERENCE TO BIJAPUR DISTRICT MR. PARAMANAND DASAR*‚ DR. S.G. HUNDEKAR** & MR. MALLIKARJUN MARADI*** *Research Student‚ Research and PG Dept. of Commerce‚ Karnatak University‚ Dharwad‚ Karnataka. **Professor Research and PG Dept. of Commerce‚ Karnatak University‚ Dharwad‚ Karnataka. ***Teaching Assistant‚ PG Centre Rani Channamma University‚ Bijapur‚ Karnataka. Abstract Consumer is nerve centre of the modern marketing
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behalf of several insurance companies o A travel agent sells tickets‚ cruises‚ and vacation packages on behalf of carriers and hotels o A booking agent negotiates fees and dates on behalf of entertainers ▪ In each case‚ the agent is acting for someone else (the principle) and is doing business on that persons behalf. ▪ This kind of relationship is essential to the success of the principal‚ who may not necessarily have the expertise to handle the given
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Customers may not necessarily the same as consumers. Consumers go through a five-stage decision-making process in any purchase. It includes need recognition & problem awareness‚ information search‚ evaluation of alternatives‚ purchase‚ and post purchase evaluation. Clearly the buying process starts a before the real purchase has been made and evaluation continues long after buying a product. Need recognition & problem awareness:-the first process in the decision making process is need recognition
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INTRODUCTION Consumer behaviour can be defined as "the acts of individuals directly involved in obtaining and using economic and services‚ including the decision process that precede and determine these acts." (Engel et al‚ 1968‚ p 5) Buyer behaviour refers to "the acts of individuals directly involved in the exchange of money for economic goods and services and the decision process that determined these act. "(Engel et al‚ 1968‚ p 5). Both consumer and buyer behaviour differ amongst
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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“Understanding Buyer Behaviour” Task 1 Buyer behaviour is a very important factor to understand when it comes to marketing. A vital point of the marketing process is to understand why a consumer/buyer makes a certain purchase. By understanding buyer behaviour it will make it significantly easier for the business to meet the needs and wants of consumers. In addition to understanding the needs of your customers businesses would also need to understand what motivates them to purchase‚ and how
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Preface As we enter the twenty-first century‚ the environment in which organizations operate is increasingly turbulent‚ rocked by forces such as globalization and rapid technological change. Social and demographic forces have dramatically changed the make-up of today’s workforce‚ which is now the most educated and ethnically diverse in history‚ in addition to having the greatest representation of people. These developments are profoundly affecting the way in which organizations structure themselves
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affecting Consumer Behaviour: Consumer behaviour refers to the selection‚ purchase and consumption of goods and services for the satisfaction of their wants. There are different processes involved in the consumer behavior. Initially the consumer tries to find what commodities he would like to consume‚ then he selects only those commodities that promise greater utility. After selecting the commodities‚ the consumer makes an estimate of the available money which he can spend. Lastly‚ the consumer analyzes
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2008) The theory used in this advertisement is consumer learning. For the theory consumer learning‚ there are two basic forms which are classical conditioning and instrumental conditioning. Conditioning is learning that based on the association of a stimulus and a response towards their consumer buying behavior. (Consumer Behaviour‚ 2004) In this advertisement‚ it is more towards classical conditioning. Classical positioning views behaviour as the result of a close association between a primary
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