approach to quality and service affect his company’s performance? Charlie’s approach to quality is to prevent defects and achieve zero defects. He would show employees how to do the job right. He could show employees all his proven methods for closing a sale. The goal is to solve and eradicate from the beginning all quality-related problem and to live a philosophy of continuous improvement in the way the company operates. It is a more complete approach to achieving total quality. Charlie could also want
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customers’ expectations of their sales rep and their role in the 21st century changed from those customer expectations of 30-40 years ago? (Points : 20) ! Question 2. 2. (TCO A) As a sales rep‚ you are required to develop an annual sales plan for your territory. What would you include in your plan? (Hint: think in terms of objectives‚ strategies‚ and tactics.) (Points : 20) ! Question 3. 3. (TCO B) If a person wants to be a top-notch professional career sales rep and has no interest
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A promotional strategy is essential for any business in entering a new market. The promotional strategy will aim to direct the promotional activities in line with the business’ overall company aim. It is effective to adopt an integrated marketing strategy where all elements of marketing are in line with the organisations wider strategy and to take a market orientated approach (Jobber and Lancaster‚ 2003) QKC will have differing aims in the short‚ medium and long term and the promotional strategies
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Introduction: Improving the service quality was the main target of any service organization from the early stage and since now this improving work is going on. TSM is totally a new and successful system in the service sector for improving service quality. TSM is completely the mathematical based analysis system with several numbers of improving tools. The transparency of this system is high because of conversion every physical property to mathematics. TSM is a complete work of measuring service
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Operations management case study Name Institution Introduction Some of the most essential factors that can be used in the management of customers include order winning and order qualifying factors. Notably‚ these factors are very essential in ensuring that businesses carry out their activities in the most efficient ways. It is quite imperative for various organisations to understand the distinct aspects related to order winning and order qualifying factors in order to ascertain progress
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presentation is to discuss the theory of distribution strategy with the underlying real life examples of McDonald ’s fast-food restaurants in Australia. In other words‚ the aim is to discuss McDonald ’s distribution channel‚ the way this fast-food restaurant gets its products to the market. Nonetheless‚ this presentation will demonstrate that McDonald ’s distribution strategy is effective in many cultures. In the theory of marketing mix‚ place (distribution) determines where the product will be sold
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consumer needs effective channel of distribution. Therefore‚ the path taken by the goods in its movement is termed as channel of distribution. The goods may be sent to the consumer directly or indirectly through middlemen. The channel of distribution may be classified as: Selling through direct channels This is the oldest‚ shorter and the simple channel of distribution. The producer sells the product directly without involvement of any middle man. The sale can be made door to door through salesman
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the company goal. The control activities is to implement management for the risk situation. They also to checking the report so that the can analyse that weather they achieve the goal and the objective. To improve the organisation process Committee of Sponsoring Organizations (COSO) provide second control framework it called Enterprise Risk Management – Integrated Framework (ERM). ERM is the procedure of the board of the managers and management that can use the set of the plan‚ find event that can
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perform a distribution function. The distribution function is vital to the economic well-being of society because it provides the goods and services desired by the consumer. Economists often describe the value of distribution in terms of ownership‚ place‚ and time utility. The marketer contributes to the product’s value by getting it to the right place at the time the consumer wants to buy it and by providing the mechanism for transferring ownership. Firms that do not perform the distribution function
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Distribution Channel The marketing mix is composed of all the elements of a successful marketing process including price‚ packaging‚ product and place. And while everything is important‚ it is the distribution channel that finally makes the product available to the customer and hence makes an integral part of the marketing mix. The distribution channel refers to the ways the product reaches the shelves. And this may include retailers and wholesalers and sometimes the manufacturers themselves (Lamb
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