Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new
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the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. |Situation |Methods of communication
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Midas Midas has been very successful with the service that they have been providing. They are attempting to move from specialized services to more complex services. This is a good thing for them‚ but they have to look at what this change can do to their company. With the new program there are negative impacts. The negative impacts that this will have are as follows: more training for employees to be able to perform the task that they are asked to do‚ the operating process will be more complicated
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controlling workplace hazards and risks Minimizing events that could lead to injury Reduced costs of claims Assessment activity 3: Identify and approve financial and human resources for the effective operation of the OHS system What are some examples of financial and human resources necessary to ensure the effective operation of the OHS system? Financial and human resources are necessary to effectively establish that Baseline statutory requirements are being met The organisations policy statements
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reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally ignored
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2 IBM: An industry example of a transition from product to service base 2.1 Brief history of IBM and story of its downward spiral IBM stands for “International Business Machine” and was incorporated in 1924 focusing on delivering ‘products’ in the form of punch tabulated machine until it became the biggest and most successful business PC and mainframe manufacturer in world circa 1980’s. At this time IBM stock price once shot up until USD43 per unit [1]. However by the end of 80’s‚ the software
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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According to a report from Bloomberg in 2008‚ Wal-Mart Stores Inc. ranked lowest among U.S. discounters and department store chains in an annual survey of customer satisfaction. Shoppers said they found less value in Walmart’s prices. The first issue encountered by Walmart is rude services provided by its employees. This can be seen in complaints plastered throughout online forums and web discussions. Forums can be a source of information because people voice out their experience and opinions without
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performance appraisal was tied to salary increases given at the end of year. The graphic rating forms which were used to evaluate the clerical staff were not efficient. He decided to change the faulty performance appraisal system which met resistance from administrators and secretaries. So he met two Sweetwater experts who gave him their recommendations to solve the problem. The first recommendation was not to use the graphic rating forms because it didn’t show the good or bad performance clearly. The
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