------------------------------------------------- ABSTRACT Customer are the most important resource for an organisation. They are the main focus for the success of the business where company gain revenue or profit to generate the business growth. Customer motivation as well as customer service is the one of the quality management system principle. In every organisation must has customers otherwise is useless. Therefore‚ business must define customer needs and expectations to be alive because loyal customer
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INTERNATIONAL JOURNAL OF BUSINESS‚ 12(1)‚ 2007 ISSN: 1083−4346 General Electric Performance over a Half Century: Evaluation of Effects of Leadership and Other Strategic Factors by Quantitative Case Analysis Richard H. Frankea‚ Anthony J. Mentob‚ Steve M. Prumoc‚ and Timothy W. Edlundd abc Department of Management and International Business‚ The Sellinger School‚ Loyola College; 4501 North Charles St.‚ Baltimore‚ MD 21210 rfranke@loyola.edu‚ amento@loyola.edu‚ steve.prumo@verizon.net
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General Electric Expansion in Middle East Summary: With almost a century of cooperation‚ GE is focused on driving the Middle East region’s financial development through solid and long haul open private partnerships. GE is centered on development and innovative headways to meet the squeezing challenges of the region crosswise over differed segments from medicinal services to aviation and energy to water shortage. Driven by the vision and definitive activity of submitted pioneers‚ the Middle East is
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Q.1…… Answer…… Entrepreneurship is the tendency of a person to organize his own business and run it profitably‚ exploiting the qualities of leadership‚ decision making‚ managerial caliber‚ etc. Risk Talking Risk-taking in its true sense indicates that risk is ignored in taking decisions and actions. We should rightfully use the word ‘risk averse’ for the entrepreneurs. Risk averseness implies taking ‘calculated’ risk and expecting premium for the risk taken. As the risk goes up the expected
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what truly motivates an employee. A business also needs to know how to correctly act on this understanding to make sure that they can motivate their employees to deliver better work‚ to stay with the company for a long time and many other purposes. The aim of this report is to examine the options a company has to motivate it’s employees. The author will take the model used by Microsoft in the 1980’s as a vantage point to further delve into the many facets of employee motivation. What was the philosophy
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This study explores the positive effects of effective communication on employee motivation and performance. Specifically‚ in intends to compare the results between service employees and manufacturing employees in terms of communication as a motivating factor. The theories used in this study to create a conceptual framework are Herzberg Two factor theory‚ Goal Theory‚ and the circular theory of communication. The concept is that when hygiene and motivator factors are high‚ goals can be developed‚
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RELATIONSHIP BETWEEN REWARDS AND EMPLOYEE MOTIVATION The study examined the influence of rewards (payment‚ promotion‚ recognition and benefits) on employee work motivation. Subjects for the study consisted of one hundred and sixty seven employees of commercial banks of Kohat‚ Pakistan. Data for the study were gathered through the administration of questionnaire. The data collected was subjected to appropriate statistical analysis using “Pearson Product Moment Correlation Coefficient and Analysis
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Employee motivation in the workplace The job of a manager in the workplace is to get things done through employees. To do this the manager should be able to motivate employees. But that’s easier said than done! Motivation practice and theory are difficult subjects‚ touching on several disciplines. In spite of enormous research‚ basic as well as applied‚ the subject of motivation is not clearly understood and more often than not poorly practiced. To understand motivation one must understand human
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/1056-9219.htm IJCOMA 18‚4 Employee motivation: a Malaysian perspective Rafikul Islam and Ahmad Zaki Hj. Ismail Department of Business Administration‚ International Islamic University Malaysia‚ Kuala Lumpur‚ Malaysia Abstract Purpose – The purpose of this paper is to identify the motivating factors of employees working in various Malaysian organizations. Design/methodology/approach – A survey method
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competitive atmosphere. Incentive pay is one such strategy used by companies to perform well. Incentive pay is pay based on specific performance of an employee‚ which may take the form of gift vouchers‚ stock option‚ bonus‚ profit sharing‚ commission etc. It is generally used in companies where the performance
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