Keller Graduate School of Management [pic] GM 591: Organizational Culture Inventory Results for ABC IT – Business Solutions Group. Instructor: Rick Lochner Prepared by: Venkata Kumaran Date: 20-JAN-2010 TABLE OF CONTENTS 1.0 Introduction 3 2.0 Current Culture 3 2.1 Cultural Type 5 2.2 Behaviors Associated with the Current Cultural Type 5 3.0 Targets for Cultural Change 6 4.0 Potential Benefits & Risks of Cultural Change 8 4.1 Benefits
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The Organizational Culture Inventory (OCI) is where people describe the behaviors and expectations that make up prevailing cultures of their organizations. This is an approach for mapping organizational cultures developed by Human Synergistics. (P.29 Organizational Behavior) The OCI is a system of beliefs and values that shape the attitudes of members‚ guides their behaviors at work‚ and influences their performance goals and aspirations. The OCI maps use these results to describe three alternatives
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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America‚ Europe‚ Asia‚ and Australia. There are 170 shops in the United States included outlets stores. L’Occitane employed more than 2‚200 people and maintaining retail boutiques and franchises across the world. Current Culture According to the Organizational Culture Inventory‚ the primary style of L’Occitane is approval‚ dependent‚ competitive‚ and perfectionistic. L’Occitane is a retail company that sells high-end beauty products. We have to avoid any conflict either between the employees or
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LSI GM591 Leadership and Organization Behavior September 9‚ 2011 According to my LSI‚ my Primary personal thinking style is avoidance at 80% and my back-up personal thinking style is affiliative at 75%. I agree with my primary personal thinking style‚ avoidance and my back-up personal thinking style‚ affiliative. With the avoidance style‚ I can live life more positively and I can confront the people that cause my distress. With the affiliative style‚ I can acquire stronger
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adoption. The primary current culture of Lutheran Social Services is Avoidance of the Passive/Defensive style. The secondary current culture of Lutheran Social Services is Oppositional of the Aggressive/Defensive style. These two styles will be discussed through this paper and how it plays into the Lutheran Social Services. Current Culture According to the Organizational Cultural Inventory‚ the style of the Lutheran Social Services is Avoidance which is a culture that characterizes organizations
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------------------------------------------------- Organizational culture Organizational culture is the behavior of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values‚ visions‚ norms‚ working language‚ systems‚ symbols‚ beliefs and habits. It is also the pattern of such collective behaviors and assumptions that are taught to new organizational members as a way of perceiving‚ and even thinking and feeling. Organizational culture affects the way
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ORGANIZATIONAL CULTURE AND THE DEVELOPMENT OF ORGANIZATIONAL CULTURE 1. INTRODUCTION One of the significant elements while discussing about organization development is to discuss its own existing culture as the culture itself is part of organization behavior that gives significant role in shaping organizational sustainability. Above all there is a need to recognize the right culture for any organization to achieve excellence. Peters and Waterman (1982) clearly described organizational
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Three general types of organizational culture—constructive‚ passive-defensive‚ aggressive-defensive: The organizational cultural inventory measures 12 sets of normative beliefs or shared behavioral expectations associated with three general types of cultures‚ Constructive‚ Passive-Defensive‚ and Aggressive-Defensive. Constructive cultures—in which members are encouraged to interact with others and approach tasks in ways that will help them meet their higher-order satisfaction needs‚ are characterized
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