what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving
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ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out that he returns within a month so I advised him that is cheaper to buy a return. He din’t buy only the return‚ he was so happy with the idea of
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Cellular is a publicly listed company‚ having listed on BSE & NSE in March 2007. It is the 3rd largest mobile services operator in India with wireless revenue market share at 15 % in Q1 FY 2013‚ and subscriber base of over 117 million. Idea has consistently stayed ahead of the industry in VLR reporting‚ and has the 3rd highest base of active subscribers. Idea is a pan-India integrated GSM operator and has its own NLD and ILD operations‚ and ISP license. With traffic in excess of a billion minutes
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and video. 3G is the third-generation of mobile phone technology standards. The typical services associated with 3G include wireless voice telephony and broadband wireless data‚ all in a mobile environment. However‚ with the capability for high-speed wireless data transfer‚ 3G has enhanced or made possible a myriad of additional applications such as mobile video‚ secure mobile ecommerce‚ location-based services‚ mobile gaming and audio on demand. For example‚ using 2.5G (or a slightly better version
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intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
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About company Kcell company was established in "GSM Kazakhstan" company was established in 1998 and since February 1999 it began rendering services of cellular communication under the trade mark Kcell. Activ brand was launched in September the same year. Owning to the well-thought out marketing strategy long since the beginning of the year 2000 the Company ’s subscriber data base has exceeded 100‚000 people and doubled by the end of the same year. Today the Company ’s subscriber data base exceeds
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Appendix 2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university‚ compared with the service level of an excellent university Part C - four questions: one on overall
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Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
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Happy Hot Pot Service Management Tutor: Prof. Margaret Chen 4991D001 Nina 4991D013 Elina 4991D019 Nora 4991D022 Bella Date: 30st April‚ 2012 Overview of Research Target The Happy Hot Pot started operation since 2009. The first restaurant has operated for 3 years. And they have four restaurants totally. All of them are located in Kaohsiung. They are 光華店‚青年店‚小港店‚林園店. They are Franchise Chain system. So the bosses of restaurants are different. Their target market is widely. They select
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and Legal framework of the principles which govern Civil Service employment 1. The Principle of Merit and Fitness The merit and fitness system is the process of promoting and hiring government employees based on their ability to perform a job‚ rather than on their political connections. A person’s qualifications are to be determined by competitive examinations as far as practicable. The system secures efficiency in government service and promote social justice because it guarantees equal opportunity
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