C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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Republic of the Philippines University of Cagayan College of Business Education and Administration Hotel and Restaurant management department # 1 Capistrano St. Extension‚ Cagayan De Oro City PRACTICUM REPORT On - The – Job Training HRM 421A and HRM 422A Submitted by: Efren G. Ompoc Jr. BS HRM Submitted by: HRM coodinator March 19‚ 2013 i Dedication This work is dedicated to my family. To my parents Mr. Efren D. Ompoc and Mrs. Rita G. Ompoc for passing on their children the value
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Hotel industry is a place often times visited by travelers and with a large number of population who love to rest and relax by lodging‚ taking reception in parties‚ anniversaries celebration‚ birthday‚ weeding‚ business meetings and seminars for they are looking for a nice and convenient location where they can hold the event By this hotels are mushrooming in the City. Hotel is first being establish in 1850’s the first hotel build in the Philippines name Hotel Del Oriente in Binondo Manila. the
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The Accounting Cycle Kaplan University AB114-02 Accounting I Professor Richard Franchetti Barbara Kerr April 8‚ 2013 THE ACCOUNTING CYCLE 1 The accounting cycle begins with analyzing and journalizing transactions and ends with preparing the accounting records for the next period. There are ten steps one must follow in the accounting cycle. The first step in the accounting cycle is to analyze and record transactions in the journal using the double entry-accounting
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Revenue Cycle Education Improvement Strategies Presented by: Colleen Malmgren‚ MS‚ RHIA Fairview Health Services cmalmgrl @fairview.org Definition of Revenue Cycle All administrative and clinical functions that contribute to the capture‚ management and collection of patient service revenue *HFMA Scheduling/Registration Health Info Mgmt Case Management Pt Financial Srvcs Charge Capture Revenue Audit Chargemaster Establish Performance Indicators Establish measures that go beyond Accounts receivable
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Phone-In Reservations IF YOU ARE EXTREMLY BUSY: I am helping a guest right now‚ but your call is very IMPORTANT to me. Rather than to RUSH or leave you on hold‚ may I PLEASE call you back in the next 15 minutes? QUALIFICATION PROCESS Thank you for calling the HOTEL NAME‚ where we GURANTEE OUR SERVICE‚ my name is ____________ may I have your name please. (Write down the guest name) Thank you __________ (first name)‚ what excellent service can I offer you today. Sure‚ let me do
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NITROGEN CYCLE IN SURFACE WATER BODIES by: yusra shamsudin 1.0 Nitrogen Nitrogen is very essential to all living matters especially to plant‚ animal and human. The source of nitrogen is from the atmosphere and it is exists as a molecule composed of two atom of nitrogen that is bonded together by triple bond. Figure 1: Nitrogen Source: anyone4science.blogspot.com 2.0 Nitrogen Cycle Nitrogen cycle is the transformation of nitrogen from one form to another. For living organism
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Several things occur in the Krebs cycle. It takes place in the mitochondrial matrix. The electron transport chain is located in the cristae of a mitochondria. The enzymes used during the Krebs cycle are found within the mitochondrial matrix excluding succinate dehydrogenase‚ which is bound to the inner mitochondrial membrane. Protein complexes located in the inner membrane perform the transfer and the gradual release of energy is used to pump protons into the intermembrane space of the mitochondria
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Hydrologic Cycle March 3‚ 2013 With every year that passes more and more fossil fuels are being released into the atmosphere. Over the past decade‚ climate changes‚ El Niño‚ and the increase in greenhouse gasses are being discussed more as earth friendly groups are trying to make the public aware of the negative situations the earth is facing. What would happen to the hydrologic cycle if the earth’s climate continues to get hotter? Is it too late to change humans’ patterns of behavior and
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PROCESS DEVELOPMENT IN A HOTEL MIROSLAV DRLJAČA‚ MSc‚ Researcher Zagreb Airport‚ Ltd.‚ Zagreb‚ Croatia METHODOLOGY OF BUSINESS PROCESS DEVELOPMENT IN A HOTEL UDC 65.012.4:640.4 Preliminary communication Requests of interested parties‚ amongst which the customer has the central position‚ are starting points of quality management system that complies with requirements of ISO 9000ff international norms. Regardless of the fact whether we want to arrange hotel management system to meet
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