SERVICES TO GUESTS UNIT CODE : TRS512307 UNIT DESCRIPTOR : This unit of competency deals with the skills and knowledge required to provide a range of general housekeeping services to guests. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables 1. Handle housekeeping requests 1 Requests are handled in a polite and friendly manner in accordance with the establishment’s customer service standards and security procedures 2 Guest is acknowledged
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Prepare and set table LO3. Welcome customers/guest LO4. Take and process orders LO5. Serve and clear food and drinks LO6. Close down restaurant/ dining area? A. INTRODUCTION This unit deals with the skills and knowledge required for food and beverage Receptionist to welcome customers / guest in a commercial restaurant or accommodation establishments. B. LEARNING ACTIVITIES LO 3: WELCOME CUSTOMERS/GUESTS Learning Content Method Presentation Practice
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examples of how a host and a guest should properly interact with one another. The law of hospitality is first shown when Telemachus felt “mortified” (I.40) at a guest standing at his doors and goes to personally receive them. Hospitality is emphasized by the fact that Telemachus felt “mortified” or great humiliation at a guest not being properly shown in‚ that causes him‚ the prince of Troy‚ to personally receive an unknown stranger. Furthermore‚ Telemachus places his unknown guest at an “elaborate chair
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expectation of performance of the organization being measured. (“Customer Satisfaction‚” 2008) From the Build –A – Bear workshop case stated that their retailer had implanted an innovative Guest Satisfaction program that is tied to financial rewards for the Workshop managers. They think that guest satisfaction increase is the best indicator of how truly successful it is. 2. Identify and discuss the role of technology in the service encounter. According to Fitzsimmons‚ J.A.‚ & Fitzsimmons
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hospitality industry as emerging technologies drive unprecedented change in the way hotels operate and serve customers. It is clear that investments in technologies can generate greatly improved operating efficiencies‚ higher hotel revenues and enhanced guest services. The pace of change‚ however‚ has been so extreme as to leave many hotel organizations uncertain about what types of technology to adopt and the best ways to create a seamless integration of systems company-wide. Today the technology life
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PAON BEACH CLUB CASE ANALYSIS Background of the Problem History The Paon Beach Club of Estancia is a gate away from the guests’ busy and hectic days. It is committed to provide its guests their needs for relaxation and enjoyment. Though the resort is a relaxing and rejuvenating place‚ it also undergone through many ups and downs. Problems that are inevitable for the resort’s management. Problems are inevitable but it’s how the problems be carried and how to handle and solve it. One of the
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‘Gold Standards’ as the foundation of customer service that put the guest like royalty. This new customer service philosophy implemented in mid-2006 that encompass values include‚ the credo‚ the motto‚ the 3 steps of service‚ service values‚ the 6th diamond and the employee promise. All this gold standard might be important that makes Ritz-Carlton became most popular hotel among well-known people because the way they treat the guest with first class service by applying the principle of trust‚ honesty
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Far East Hospitality Holdings Pte Ltd (Far East Hospitality)‚ a premier hospitality assets owner and operator‚ is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization ) and The Straits Trading Company Limited. Far East Hospitalitys two key markets are Singapore and Australia. n Singapore‚ the holding companys hospitality management arm‚ Far East Hospitality Management‚ operates the city-states largest hospitality portfolio comprising
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Special Publication 800-125 Guide to Security for Full Virtualization Technologies Recommendations of the National Institute of Standards and Technology Karen Scarfone Murugiah Souppaya Paul Hoffman NIST Special Publication 800-125 Guide to Security for Full Virtualization Technologies Recommendations of the National Institute of Standards and Technology Karen Scarfone Murugiah Souppaya Paul Hoffman C O M P U T E R S E C U R I T Y Computer Security Division Information Technology
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an awesome dinning experience. LongHorn is well known for their warm‚ inviting‚ southern hospitality. The decor goes from vintage cowboy pictures to robust mounted cow sculls to make guests feel as if they stepped into an authentic old country steakhouse. Lighting is dim to allow certain ease on their guests and to show off the dark desertisc color scheme. Colors such as pastel oranges with cream whites covering tables along with sandy looking walls followed by royal golden chandler’s dangling
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