Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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under CRA NO. 173-1076‚ Our Lady of Grace- HNS Credit Cooperative was re-registered on January 22‚ 1991. In the Annual General Assembly of March 15‚ 2003‚ our Cooperative was renamed Our Lady of Grace Credit Cooperative (OLGCC). OLGCC’s area of operations is Caloocan City providing productive and providential loans to businessmen‚ stall owners‚ market vendors (meat‚ fish‚ fruits & vegetable) dry goods & sari-sari store owners‚ private and government employees‚ teachers‚ pensioners‚ retirees
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Andrew Vaccarrazza Jennifer Wadsworth Ryan Ordonez Matt McKinney John Fung OPM 181 T-TR 4:30PM 1. Based on analyzing the Optimal Cycle service Level for seasonal items (single order) we were able to come up with the following recommendation for the initial phase. Style O* (Hong Kong) Gail 1288 Isis 1429 Entice 1550 Assault 2870 Teri 1707 Electra 3025 Stephanie 2019 Seduced 4337 Anita 4426 Daphne 3671 Total 28705 What if capicity was limited to 10‚000 units? Style O* Ratio
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MGF10101- Introduction to management‚ Semester 1‚ Assignment 2. Case Study: Sir Charles Wilberforce Hospital. 1. Table of Contents. 2. Executive Summary 3. Problem identification Analysis Inadequate communication channels Unmotivated staff Insufficient leadership abilities Lack of teamwork 4. Statement of major problems Inadequate communication channels Unmotivated staff Insufficient leadership abilities 5. Generations and evaluation of alternative solutions
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2/21/2014 EM 502 OPERATIONS MANAGEMENT INTRODUCTION Middle East Technical University 1 Department of Industrial Engineering 06531 Ankara / Turkey General Information • Textbook: Operations Management by Heizer and Render‚ Prentice Hall‚ 10th Edition‚ 2010. • Grading – Midterm Exams (2) 60% – Final (Comprehensive) 20% – Case Studies (2 or 3 – team work) 20% Middle East Technical University 2 Department of Industrial Engineering 06531 Ankara / Turkey 1 2/21/2014 Outline • • • • • • • •
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Operations Management Listen-Up.com Case introduction Mai Chen‚ fresh from business school‚ has been hired by Listen-Up.com‚ a small‚ start-up manufacturer of hearing aids‚ to resolve the difficulties within its customer service group. The company’s products are sold over the Internet or phoned in using the company’s toll-free telephone lines‚ but telephone orders is the main and growing sales channel. During its three years of existence the company has experienced rapid growth with the
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Report on Operation Management: A Case Study of Walmart Introduction Walmart is a giant American retail store that is also considered to be the largest in the world. The store operates numerous international subsidiaries outside the USA‚ with some of the subsidiaries operating under different brand names (Finne & Sivonen 2009 p. 89). Walmart’s operations have been divided into departments‚ a total of thirty-five in number‚ each of which deals with goods and products that are closely related
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based on the Six Sigma methodology. Continue to probe the Greasex problem as one part of creating a plan. Do not treat the most recent Greasex problem as a stand-alone issue. View it as a broader‚ company wide quality issue. 2. Get upper level management to review the strategic quality initiative and get their input 3. Communicate the plan to the other members of the quality department and get their input 4. The entire quality department works on presenting the strategic quality initiative
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The Cohesion Case: The Broadway Café CIS 500: Information Systems for Decision-Making Strayer University June 6‚ 2011 Table of Contents Abstract ........................................................................................................................... 3 Part 1: Competitive Advantage................................................................................ 4 Part 2: The Broadway Café and E-Business............................................................
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Levendary Café Case Analysis Final Case Haley Woods International Management Professor Vogus December 3‚ 2014 Levendary Café Case Analysis Introduction Levendary Café is a quick casual dining experience that is expanding into China. The new CEO‚ Mia Foster‚ took over the company and began looking into the eighteen-month expansion that was occurring in China. She discovered that the Levendary Café China President‚ Louis Chen‚ was up to no good. He was given free reign from the
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