The Mediating Effect of Culture on the Relationship between Interactive Management Strategy and Workers Social Awareness The culture of an organization encompasses all the life experiences each worker brings to the organization. Culture arrived on the management scene in the l980s like a typhoon blowing in from far East. It suddenly became fashionable in consulting circles to sell culture like some article of organizational clothing‚ much as “management by objectives” or “total information systems”
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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The Stakeholder Theory of the Corporation: Concepts‚ Evidence‚ and Implications Author(s): Thomas Donaldson and Lee E. Preston Source: The Academy of Management Review‚ Vol. 20‚ No. 1 (Jan.‚ 1995)‚ pp. 65-91 Published by: Academy of Management Stable URL: http://www.jstor.org/stable/258887 Accessed: 20/04/2010 23:08 Your use of the JSTOR archive indicates your acceptance of JSTOR ’s Terms and Conditions of Use‚ available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR ’s Terms
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Danesi‚ M. (2006). Brands (1st ed.). NY‚ US: Routledge. Marketing Tango. (2013‚ July 10). Finding a value in your brand attributes. Retrieved March 15‚ 2015‚ from http://www.marketingtango.com/finding-the-value-in-your-brand-attributes/ Field‚ P Heskett J.‚ Sasser‚ E. and Schlesinger‚ L. 2003 The Value Profit Chain Free Press‚ London http://yourenotyouwhenyourehungry.com/ Stacer‚ P. (2014‚ April 27). Targeting men in snickers ad series [Web log message]. Retrieved March 15 2015‚ from https://advsoc2014
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Publications‚ 2000 A contributed volume that has chapters from leading service researchers covering topics in three areas: service innovation‚ service process design‚ and service process implementation. Leonard A. Schlesinger and James L. Heskett‚ "The Service-Driven Service Company‚" Harvard Business Review‚ September-October 1991‚ pp. 71-81. The authors use Taco Bell as an example to describe how dead-end service jobs can be avoided. Taco Bell‚ by moving the kitchen off-site‚ allows employees
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1.0 Description of Situation and Identification of Problems 1.1 Service The Shouldice Hospital competitive advantage is that it only conducts external hernia operations and is specifically designed and operated to provide the highest probabilities for successful treatment with “country club like” patient service. Hernia operations typically have a 90% success rate‚ with Shouldice hernia operations boasting over a 99% success rate. The Shouldice competitive advantage can be summarized into:
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Retailing 69(1): 61–103 Gadrey J (2000) The characterization of goods and services: An alternative approach Income and Wealth‚ 46 (3): 369–387 Harker PT (ed.) (1995) The Service Productivity and Quality Challenge‚ 1–10 Kluwer Academic Publishers Heskett JL et al (1994) Putting the service-profit chain to work Harvard Business Review‚ 72(2): 164–175 Hicks JR (1942) The Social Framework‚ Oxford: University Press Hill P (1977) On Goods and Services. The Review of Income and Wealth 23(4): 315–338 Hill
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Han‚ H. and Ryu‚ K. (2009). The Roles of the Physical Environment‚ Price Perception‚ and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry. Journal of Hospitality and Tourism Research‚ Vol. 33‚ No. 4‚ pp. 487-510. Heskett‚ J.R.‚ Sasser‚ W.E.‚ and Schlesinger‚ L. (1997). The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty‚ Satisfaction‚ and Value. Free Press‚ New York. Hyun‚ S.S. (2010). Predictors of Relationship Quality and Loyalty in
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Introduction : Geert Hofstede defines culture as the particular feature of the nations. Thus the nationality is likely to set up the basic values and believes of every one’s mind. A generally accepted definition is that offered by Kroeber and Kluckholm : "Culture consists of patterns‚ explicit and implicit of and for behaviour acquired and transmitted by symbols‚ constituting the distinctive achievement of human groups‚ including their embodiment in artefacts; the essential core of culture
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COMPARISION BETWEEN IKEA‚ A MANUFACTURING FIRM AND DISNEY‚ A SERVICE FIRM Table of Contents INTRODUCTION 2 DISNEY THEME PARKS 2 IKEA 2 Typology of operations and Comparison of 4 V’s 3 PURPOSE OF RESEARCH 4 EVALUATION OF COMPETATIVE ADVANTAGES 4 DISNEY theme parks 4 IKEA 4 EVALUATION OF OPERATION STRATEGY 5 DISNEY THEME PARK 5 DISNEY THEME PARKS MARKET REQUIREMENTS PERSPECTIVE 6 IKEA 6 IKEA MARKET REQUIREMENTS PERSPECTIVE 6 COMPARISON OF COMPETITIVE FACTORS BASE UPON 7 PERFORMANCE
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