Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled $50 million into a custombuilt customer relationship management (CRM) information
Premium Hotel Customer relationship management Hilton Worldwide
Amazon.com’s E-Business Model Amazon.com was founded in 1994 as an online book retailer. Now‚ the largest retailer of books has also become the largest online retailer with a customer base of over 30 million people. Amazon competes in a vast array of markets including: books‚ movies‚ digital readers‚ computers‚ consumer electronics‚ pet needs‚ groceries‚ health and beauty aids‚ toys‚ clothing‚ jewelry‚ shoes‚ sporting goods‚ tools‚ automotive‚ hardware‚ building supply‚ and more. Despite their
Premium Electronic commerce Online shopping Borders Group
development of a user friendly and free interface i.e. the browser were the three major developments that led to the advent of what is known as “e-business”. As the economy has moved from agrarian to industrial to information age‚ the focus of the businessmen or the wealthy and powerful has also shifted in terms of the ways of obtaining wealth or doing business. In the agrarian age there was shortage of land which made ownership of land as the determinant of value. Powerful land barons typically accumulated
Premium Strategic management Customer service Sales
Airport Business Models BIMAL G R Marketing Manager Cochin International Airport limited 2 Introduction This paper deals with the most pertinent thought in the minds of aviation experts ‚ world over – The Best Business model of airports. There exists various business models in the planning‚ construction and operation of an airport in the world. The study analyses the various business models and try to ascertain the importance of a business model over the others with
Premium
matching system and a guided communication system. The rest of the industry does not have such an extensive questionnaire leading to matching like-minded people with an intention of a serious relationship. The most important part of eHarmony’s business model is based on offering a very integrated system that includes a detailed Personality Profile‚ the results of which were entered into the system that had a matching algorithm; resulting in either Guided Communication or closing the match. The most
Premium Medicine Health care Electronic health record
Ryanair’s Business Model 2011 A peek into the airline’s recipe for success September 2011 RYANAIR’S BUSINESS MODEL 2011 AIR SCOOP SUMMARY In November of last year‚ Air Scoop published its first ever report on Ryanair’s Business Model. The report was based on extensive research into the underlying mechanics of the most disruptive lowcost airline in Europe. It was also an attempt at drawing an exhaustive picture of the airline’s development up until 2010‚ meant to serve‚ for years to
Premium Low-cost carrier Airline Ryanair
alone by increasing the number of patients at each of its facilities‚ but HealthSouth still took an 86% blow to net income in 1998. In years 1999-2001‚ sales grew by 5%‚ which is decent considering the reevaluation they had to undergo in their business model due to the Medicare cuts. However‚ HealthSouth’s net income miraculously increased by about 500%‚ despite the small increase in sales. The earnings reported for HealthSouth from 1999-2003 were completely fictitious‚ despite Scrushy’s claim that
Premium Balance sheet Income Revenue
establishment of a unique business model‚ and a new interpretation of e-commerce‚ launched a new Internet business model - Alibaba model. This new network business model not only for manufacturers to reduce production and marketing costs‚ but also to "Alibaba" cleverly avoided because of distribution‚ logistics and inventory‚ such as forming a bottleneck for the continued development of e-commerce industry opens up New roads.Alibaba in just a few years to create the myth that Alibaba model for a time and a
Premium Organizational structure Team
to the hard-to-predict needs of a diverse user community‚ and because the systems can learn from vast data sets and large numbers of interactive sessions that provide continuous feedback. We have also noted that CS is an expanding sphere‚ where the core of the field (Theory‚ Operating Systems‚ etc.) continues to grow in depth‚ while the field keeps expanding into neighboring application areas. Research results come not only from universities‚ but also from companies‚ large and small. The way that research
Premium Google Research Research and development
user-centric approach to business model development Simon J.D. Schillebeeckx‚ Priti Parikh‚ Rahul Bansal‚ Gerard George n Business School‚ Imperial College London‚ South Kensington Campus‚ London SW7 2AZ‚ UK H I G H L I G H T S c c c c Review of two decades of rural electrification research. Content analysis of 232 scholarly articles. Literature is categorized into four focal lenses: technology‚ institutional‚ viability and user-centric. We develop a business model framework for rural electrification
Premium Renewable energy Energy development Electricity generation